Dave D'Arcy

Twice Worlds best contact centre industry leader in 2019 & 2020 Sharing my views & opinions on the world, on Customer Experience & SaaS

[Dave D'Arcy @davemdarcy]

@KenyaAirways despite speaking to your duty manager at Nairobi on Saturday night and Sunday morning. Posting on LinkedIn, having over 12 hours of video views and over 3000 views of my post. No one at Kenya airways has made any effort to connect.

[Dave D'Arcy @davemdarcy]

@KenyaAirways just about to board KQ763 Johannesburg to nairobi, business class. The plane is not the scheduled 787it is a 737. No lie flat bed. Your staff response, “it’s only 4 hours” well my ticket was £2600 so if it’s only 4 hours how about £600 back because it’s only money

[Dave D'Arcy @davemdarcy]

@ChiamakaAFC Xabi Alonso

[Dave D'Arcy @davemdarcy]

Actuall, it may have been Jessica Slade. Didn’t believe me because of “the way i looked at her”. The rude man admitted he told me to have a couple more beers but denied saying “jog on” which he actually said multiple times and easily loud enough for staff and passengers to hear

[Dave D'Arcy @davemdarcy]

@Gatwick_Airport the worst level of service at security. Told to “jog on” and “go and have a couple more beers” by a security staff member. Asked for a manager and was met by Rebecca Slade who told me I was wrong. If anyone in the airport actually cares im in the no 1 lounge

[Dave D'Arcy @davemdarcy]

@robinmckelvie @British_Airways @British_Airways are genuinely shocking at customer service. They never accept any responsibility. The only response you get is here on X and that will simply be to say “sorry but not our fault” As for @seanldoyle

[Dave D'Arcy @davemdarcy]

@British_Airways @mattgarbett @British_Airways are shocking! Every negative post, all they do is everything they can to get the message out of the public demain

[Dave D'Arcy @davemdarcy]

@TNLUK your contact centre is hopeless. Every time I call hours waiting. You have locked me out of my account that has a balance on it, yet I can not get any support. been weeks now

[Dave D'Arcy @davemdarcy]

Still have the same problem

[Dave D'Arcy @davemdarcy]

@TNLUK you have updated you App. As a result my account is locked. Can’t change password. Account funds can’t be accessed. Call centre not taking calls. Just hangs up. Won’t be winning tonight I guess

[Dave D'Arcy @davemdarcy]

@British_Airways on your App and Website when I click upgrade cabin from the manage flight page it just opens the partner page. How do I check for upgrades

[Dave D'Arcy @davemdarcy]

@thameswater the smell at Wilstone in Tring HP23 4PF is back, your fan replacement exercise worked for a matter of weeks. I and my fellow villagers can’t be expected to deal with a winter of this awful smell. What are you going to do?

[Dave D'Arcy @davemdarcy]

@OvoEnergyTm what is wrong with you damn company? I have an account at my current home. I have an old account at my previous home. I have requested final bill from you multiple times. You have not sent it yet you call to chase payment daily. How tough is it SEND THE BILL

[Dave D'Arcy @davemdarcy]

@thameswater Wilstone pumping station in Hertfordshire is intolerable with the stench. What are you doing about it. There have been many complaints

[Dave D'Arcy @davemdarcy]

@CameronHouseLL staying this week in our lodge. The customer care has cratered. Awful not 5 star. For clarity I am talking about the hotel and resort. Not the lodge. Staff don’t understand customer service they just want to talk policy. I may be a lodge owner but I spend £1000-£1500 a week in the hotel and resort when I come. That make me a patron of those businesses also. It’s appalling. Don’t want to come back but have invested for 20 years. Poor poor poor on so many levels. Worse they don care.

[Dave D'Arcy @davemdarcy]

@TideBusiness rubbish service rubbish communication, wish I’d never heard of this joke bank

[Dave D'Arcy @davemdarcy]

@airfrance @airfrance Last night I flew Air France business class from a Paris to JoBurg. Last week I flew London to Nairobi via Dubai return on Emirates. I think we all recognise the Emirates reputation as one of the best. But let me tell you. The customer experience on Air France knocked spots off Emirates. It was amazing. Friendly, empathetic, caring. Air France are my new favourite airline. If I have contacts in Air France or contacts who know people at Air France please contact me. I was on the CDG to JNB that left Paris at 21.00 on 2/11/24. The business class

[Dave D'Arcy @davemdarcy]

@bbcquestiontime for goodness sake, do these politicians have no real life view. Starmer has been in position for a couple of months. Yet the insults and shouts are the same as for the last lot. Let 10 year olds lead the country because it will be no different

[Dave D'Arcy @davemdarcy]

@bbcquestiontime people need to grow up. Corporate success, climbing the ladder has always included invitations to events. It is how you develop relationships.

[Dave D'Arcy @davemdarcy]

@bbcquestiontime not justifying Starmer but are the people questioning this far removed from those forgiving Boris for his party’s in the garden of number 10