David M. Wallace

Customer Intelligence and Analytics research at IDC. My opinions are my own.

[David M. Wallace @davidmwallace]

Before #covid19 #businesscontinuity usually conjured up terms like disaster recovery and network fail-over. Now, #collaboration and #videoconferencing must be included in the list. My colleagues @WayneNH and @MeghaK_IDC have a chec…https://t.co/44lji91Moz https://t.co/LrkitOqtMw

[David M. Wallace @davidmwallace]

Almost 75% of consumers will be loyal to a brand because of a personalized #customerexperience. My friend Alan Webber writes about #digitaltransformation improving #loyalty and #empathy in the #idc blog today.
#dx #cx #customerin…https://t.co/9E91Y7Lzhp https://t.co/JJFBdJZ9jz

[David M. Wallace @davidmwallace]

Great article interviewing my friend @tdav with use cases where AI is improving university fundraising & traffic congestion. #AI https://t.co/P7XwxXHJbb

[David M. Wallace @davidmwallace]

#UNCW is about to premiere a new documentary on protecting the future of #honeybees by encouraging the practice of beekeeping. Check out the trailer! https://t.co/FQVRQ4eRd6

[David M. Wallace @davidmwallace]

Excellent video from my friend @karin_reed on how anyone can improve their video skills. #OnCameraCoach https://t.co/41MinPrpo3

[David M. Wallace @davidmwallace]

Excellent analysis on the future of the defined contribution (401k) business in the US by my friend @jm3wealth. https://t.co/jIUWzZdyfo

[David M. Wallace @davidmwallace]

4 principles needed for digital transformation success in FS. #banking #artificialintelligence #digitaltransformation https://t.co/vndN8ik3Kh

[David M. Wallace @davidmwallace]

Thanks to Russell for calling out this project to protect the IP, creativity and proper royalty payments for songwriters. https://t.co/B54st7LYvZ

[David M. Wallace @davidmwallace]

@ #UNCW yesterday I learned about facial recognition research from Dr. Karl Ricanek who manages the I3S institute. Dr. Ricanek also started #lapetussolutions combining facial analytics, biodemographics & dynamic questioning for in…https://t.co/3cckm2kh9u https://t.co/RyOsEpkN74

[David M. Wallace @davidmwallace]

Great quote from Charles Thomas: “The person who understands data and can explain it to the business? That’s the unicorn. That’s the hardest skill to hire for.”
#banking #artificialintelligence #digitaltransformation #iot #sassoftware https://t.co/mhH20YkfMS

[David M. Wallace @davidmwallace]

An interesting story about Dr. Goodnight's work on the space program and how it influenced the beginnings of the SAS culture.
#sassoftware #artificialintelligence #apollo https://t.co/C0RBNywph5

[David M. Wallace @davidmwallace]

Great post by Chris Skinner on the BIS report on Big Tech & Financial Services, including a short summary & video links.
#banking #artificialintelligence #sassoftware https://t.co/SR8bm9rIIs

[David M. Wallace @davidmwallace]

Thanks to Paul for an interesting article. "The impact of AI will play out over several decades."
#artificialintelligence #banking #sassoftware https://t.co/JJt2mS4PE5

[David M. Wallace @davidmwallace]

Data scientists need AI to help them do AI, for data prep & to automate the entire model development to deployment pipeline.
#banking #artificialintelligence #sassoftware https://t.co/wlEIttEPpQ

[David M. Wallace @davidmwallace]

SAS continues to be recognized as a best place to work! https://t.co/EATurZ2bNA

[David M. Wallace @davidmwallace]

Advice for banks on digital transformation - “think big and start with ambition”.
#digitaltransformation #artificialintelligence #digitaltransformation #sassoftware https://t.co/ETNdvh94y7

[David M. Wallace @davidmwallace]

Excellent report from @JimMarous on how AI can help banks deliver great CX & grow relationships. My contributed article is included.
#digitaltransformation #artificialintelligence #sassoftware #cx https://t.co/hrgRAdyZOX

[David M. Wallace @davidmwallace]

Thanks to Aditya for the latest update on BAC's success with AI. 500K new users per month is great adoption of Erica. #banking #artificialintelligence #digitaltransformation https://t.co/1NxOW0ECG5

[David M. Wallace @davidmwallace]

Thanks to Chris for highlighting the use of Blockchain for employee credentials being used by the major Irish banks & created by Deloitte. #banking #artificialintelligence #blockchain https://t.co/09vcgeGlhH

[David M. Wallace @davidmwallace]

Good advice from Tom - " keep your eye on the potential long-term value of AI while building capabilities in the short run" is just what banks need to keep doing.
#banking #artificialintelligence #digitaltransformation #sassoftware https://t.co/ncpt4e3OkG