Day Novel

[Day Novel @daynovel]

I've called every number and just get recorded messages, none of which address our problem. Pleaser can we speak to a real person?

[Day Novel @daynovel]

@royalmail how do I speak to a real person about a mistake you have made and we cannot put right ourselves?

[Day Novel @daynovel]

Just checking

[Day Novel @daynovel]

@Biggreenbooks Incredibly kind thought; thank you. Things rather overtook me - very poorly parent. Sadly have had to leave to care for her now. All the very best.

[Day Novel @daynovel]

@AmazonUK I pay £89 solely for the free postage and now you're going to charge me £1.99 for orders under £20?!

[Day Novel @daynovel]

@bluelightcard I have direct messaged you but no one has ontacted her. Since her theft, the bank, shops, etc have all replaced her cards. It is only @bluelightcard which we are STILL chasing. Please can you help her?

[Day Novel @daynovel]

@bluelightcard my mother's card was stolen when her bag was stolen. She'd like to report that to you but cannot sign into her account. Please can you help?

[Day Novel @daynovel]

@bluelightcard Hello. Is anyone going to help us please?

[Day Novel @daynovel]

@bluelightcard Is there a phone number we can use? She is getting upset about the idea of someone else using her card and because she's can't get hold of a replacement.

[Day Novel @daynovel]

@bluelightcard She's elderly and very deaf. She struggles with technology and hearing anyone on the phone. Please advise us.

[Day Novel @daynovel]

@bluelightcard My mother is very deaf and cannot hear anything on the phone. She also struggles with technology. Please can you advise me further? We have now emailed you several times and received no response.

[Day Novel @daynovel]

@bluelughtcard my mother's blue light card was stolen yesterday. She does not seem to be able to access her account to report it. Please can you advise us?

[Day Novel @daynovel]

@CheltenhamBC, when do the Christmas lights come on in the evening, please?

[Day Novel @daynovel]

@plusnet 26 minutes on hold so far today. Email says 5 days to respond. Please tell me what to do when an engineer we've waited 3 weeks for doesn't turn up and you don't message or email. This is for someone vulnerable.

[Day Novel @daynovel]

@Plusnet 123 minutes on hold and still counting

[Day Novel @daynovel]

@Plusnet 117 minutes and still on hold

[Day Novel @daynovel]

@plusnet, please answer your helplines. It's been 113 minutes now...

[Day Novel @daynovel]

@plusnet we've been on hold for 110 minutes now. When are you going to answer, please?

[Day Novel @daynovel]

@plusnet we have been on the helpline for 90 minutes and are still on hold. Please help.

[Day Novel @daynovel]

@TripleTwoCoffee , what has happened to your shop in Cheltenham, please? We are missing it.