@Biggreenbooks Incredibly kind thought; thank you. Things rather overtook me - very poorly parent. Sadly have had to leave to care for her now. All the very best.
@bluelightcard I have direct messaged you but no one has ontacted her. Since her theft, the bank, shops, etc have all replaced her cards. It is only @bluelightcard which we are STILL chasing. Please can you help her?
@bluelightcard my mother's card was stolen when her bag was stolen. She'd like to report that to you but cannot sign into her account. Please can you help?
@bluelightcard Is there a phone number we can use? She is getting upset about the idea of someone else using her card and because she's can't get hold of a replacement.
@bluelightcard My mother is very deaf and cannot hear anything on the phone. She also struggles with technology. Please can you advise me further? We have now emailed you several times and received no response.
@bluelughtcard my mother's blue light card was stolen yesterday. She does not seem to be able to access her account to report it. Please can you advise us?
@plusnet 26 minutes on hold so far today. Email says 5 days to respond. Please tell me what to do when an engineer we've waited 3 weeks for doesn't turn up and you don't message or email. This is for someone vulnerable.