Deepak

advisor

[Deepak @dbak19]

@LenskartSupport I had sent DM yesterday. No response yet. Is someone checking DMs? Order ID: 1340595143. 2nd product (John Jacobs tinted power sunglasses) is not delivered yet. Delayed 3 days, and no information on when will it get delivered.

[Deepak @dbak19]

@LenskartSupport Is there a way I can be updated of my order status which was due on May 31? Your app bot is not helpful at all. Your store staff does not pickup phone. Your customer care number keeps customer waiting endlessly. Can something be done? @Lenskart_com

[Deepak @dbak19]

@LenskartSupport I DMed to your message 14 hours ago, with all details and requesting an expedited delivery because it's urgent for today. I have not even got an acknowledgement of my DMs in these 14 hours. What is going on? @Lenskart_com

[Deepak @dbak19]

@airindia While I am not comfortable sharing govt ID docs on public forums, I raised retro claim requests myself 2 days ago. Again, no response so far. Not sure where these requests land!!!

[Deepak @dbak19]

@airindia I am awaiting a response from your customer care team for Case Id:15190325 raised 5 days ago. It has been 10+ days, and a simple points credit from the flight has not been done for my family. Can someone check plz?

[Deepak @dbak19]

@airindia Exactly the point. Flight was 21 Dec. Maharaja Club ID was in booking, and on boarding passes. Today Jan 2. No points credited. Cmplnt raised on Dec 26. No response. Chatting here for last 2 days, No resolution. My cmplnt had brdng pass attchd. Ditto for 4 pax on this PNR

[Deepak @dbak19]

@airindia Ah! I thought points were credited for every flight flown, and not after completion of all flights in the booking. Isn't it? If so, shouldn't the sector flown be credited into account?

[Deepak @dbak19]

@airindia Any update on this, please?

[Deepak @dbak19]

@airindia Air India Care team ... I had raised a customer service request (Case # 13498541). It has been 15 days since all approvals were given, and I have got ZERO response from your end. Can someone please check the status of this request and update me?

[Deepak @dbak19]

@airindia Tried again. The issue persists. Even with reinstalling the app, the issue remains the same. OTP is generated, but login screen shows same messages as before. Please recheck.

[Deepak @dbak19]

@airindia Any updates to this issue?

[Deepak @dbak19]

@airindia Maharaja Club ID- 135384866
You may contact me at my registered email id. Error snapshots below

[Deepak @dbak19]

@makemytrip How much time does it take to respond to a status enquiry? 9 days & counting. ZERO response to a Black Platinum customer. Utterly FALSE claim of call pick up in 30secs. No one picks up the call. No one responds to emails.

[Deepak @dbak19]

Accenture named APAC Digital Leader in Q4'18 Forrester Research report https://t.co/XDuDOlaWzN

[Deepak @dbak19]

#TechVision2019 pinpoints the emerging technology trends we see redefining businesses over the next three years https://t.co/8Cnr1yrnX9

[Deepak @dbak19]

The #FjordTrends report is an indispensable guide when dealing with rapidly changing world of customer experience and digital transformation https://t.co/O1iYz8BOQA

[Deepak @dbak19]

An all-in-one digital strategist, tech powerhouse and creative agency. Accenture Interactive. https://t.co/jckPUTVj6J

[Deepak @dbak19]

It has indeed been, and continues to be a remarkable growth journey for Accenture https://t.co/s9uv0rKPUE https://t.co/cYB0yHqbkd

[Deepak @dbak19]

@cromaretail No action, no resolution in the last 24 hours, except a tweet response! What a #PoorService
It's been 11 days of my complaining now! https://t.co/EQi9FYikU9

[Deepak @dbak19]

@cromaretail Another complaint was opened DEL120418FS00026, though issue remains unresolved with no progress. Do whatever you can in the next 24 hours to get it all fixed for me. I will take the next action on Monday. Cannot have more patience!