dbenwoods

User Experience (UX) Design consultant and educator. I help organizations to be more competitive by making make things easier and delightful to use.

[dbenwoods @dbenwoods]

@wayfair just confirming I'm not robot since there's no way to do with the screen you're serving up! May I get back to browsing your broken site now?

[dbenwoods @dbenwoods]

Can you imagine a company like @Expedia letting people book a hotel and fly >5,000 miles to find the place has been closed for 18 months? I don't have to imagine - since it happened to us. And they're STILL letting people book non-refundable rooms even after I contacted them!

[dbenwoods @dbenwoods]

Shame on @Expedia for letting their customers book rooms at a hotel that has been closed for more than a year! #fail #badcustomerservice #travel

[FairlawnGig @FairlawnGig]

Check out Mayor Roth's op/ed in this weekend's @beaconjournal! https://t.co/DuibUgUeMD

[FairlawnGig @FairlawnGig]

.@LtGovHusted is pretty direct when it comes to incumbent, private sector ISPs... “Major companies go to Capitol Hill and testify and say that they want to close to digital divide...when you ask them to actually care, they didn't." https://t.co/xlCBcz3XSL

[dbenwoods @dbenwoods]

@ohiochele BTW, it's been a while - hope things are going well for you.

[dbenwoods @dbenwoods]

@ohiochele Wow. Why is this not being reported?

[dbenwoods @dbenwoods]

Is it just me, or is every #MacBook that #Apple releases worse than the last?

[dbenwoods @dbenwoods]

is @moqups running slow? It suddenly is missing components and won't load.

[UXmatters @uxmatters]

UX & the Big Picture, Pt 2: Lessons Learned | Review: Strategic Writing for UX | Messy Success & Ambiguous Failures, Pt 1 | Big Data: Revolutionizing UX Design Strategies, Pt 2 | Is Focusing on Agile or Lean Damaging the Practice of UX? Pt 2 - https://t.co/Jyntj6iXO5

[dbenwoods @dbenwoods]

Adorable. #UX #Usability #WUD2019

[UX Akron @uxakron]

It's Tomorrow! Our August 27th meetup is all about the @StartupBusOhio experience. @jayoldaker and @carrifran will share stories of this epic UX roadtrip. RSVP https://t.co/oXijPL3Viy #UX #UserExperience #StartupBus2019

[UXmatters @uxmatters]

July 29 2019: UX Research: The Tinkering Mindset | Readability Formulas: 7 Reasons to Avoid Them & What to Do Instead | Project Estimation, Part 5: Managing Expectations & Costs | User Research & Design for Voice Applications | Book Review: Factfulness - https://t.co/tmhExJogXB

[dbenwoods @dbenwoods]

My review of 'Factfulness' has posted at @UXmatters. "A critical skill for #UX professionals is the ability to recognize our biases and evaluate the quality
of the information we consume and develop...we can improve decision making for ourselves and our teams."

[UXmatters @uxmatters]

Book Review: Factfulness: Ten Reasons We’re Wrong About the World and Why Things Are Better Than You Think https://t.co/X46BtkYaQb

[dbenwoods @dbenwoods]

Starting a new adventure as the VP of User Experience at @MetisentryLLC! Leading a #UX team designing awesome software products in downtown #Akron. https://t.co/vUMiaF6Kcl

[dbenwoods @dbenwoods]

My new review of "A Designer’s Research Manual" is at @uxmatters!

[UXmatters @uxmatters]

June 17 2019: Driving Telehealth Success Through Trust & Meaningful Interactions | Book Review: A Designer’s Research Manual | Integrating UX Design into Continuous Delivery | Experimenting & Iterating in UX Research | Choosing the Right UX Process - https://t.co/2aAxGZBZ8H

[A11yCLE @A11yCLE]

Check out this podcast from @digitalragefm on Digital Accessibility. @Accessible_360 has great tips on #A11y: https://t.co/pnb7Te7zpB. May 16th, join us and @uxakron to celebrate #GAAD! RSVP https://t.co/zc8q8vNg5u #DigitalInclusion #FrontEndDeveloper #UX #Cleveland

[dbenwoods @dbenwoods]

I've been doing research into #darkpatterns and persuasive design. This graphic suggests a continuum for the application of #UX. #design #uxd

[A11yCLE @A11yCLE]

Digital Accessibility is a hot topic! Accessible sites serve the broadest possible audience while reducing the frustrations that come with sites that are not accessible: https://t.co/MTdGqykLwT #A11y #Accessibility #GAAD #InclusiveDesign

[Aquent @Aquent]

Collaboration and an understanding of the bigger picture are key to communicating the value of UX and the role that it plays in your organization. https://t.co/ajJJaMgkKR