@SouthwestAir Still unacceptable to keep peopleβs money in a time like this. YOU are being socially irresponsible when we are trying to be responsible. #dotherightthing
@jsbuttram@SouthwestAir They are AWFUL for keeping peopleβs money in a time like this!! Who knows when we will feel safe to book travel again. We are being punished for being responsible and trying to flatten the curve!! WRONG! @SouthwestAir
@SouthwestAir If only this were true. They are still keeping our money even if they incorrectly sent emails saying they were processing a refund! Stand behind your mistake. Horrible customer service!!
@SouthwestAir -you are awful for not helping customers and standing by YOUR mistake during a world pandemic situation! They sent my husband this email about his refund and then changed their mind and said βsorry no refund, just a creditβ!
@SouthwestAir YOU are wrong for not standing by your original email. That is poor customer service and policy. Circumstances changed beyond our control because of a world PANDEMIC and you wonβt do the right thing.