D C

[D C @dchen923]

just as a continuation of the complete incompetence Marriott (will not refund a hotel stay that never happened and was cancelled within policy) - @MBonvoyAssist directed me to a promotion for medical alert system
@bonvoyed

[D C @dchen923]

@MBonvoyAssist the number you have provided directs to a 'promotion' for a medical alert system

[D C @dchen923]

@thepointsguy
how can @MarriottBonvoy be the best hotel rewards program when their policy is "if a hotel inadvertently charges you for a stay that never happened we may decide we don't want to refund you" @MBonvoyAssist

[D C @dchen923]

@MarriottBonvoy @bonvoyed @Marriott @MarriottIntl

@ACHotels refuses to provide a refund for a stay that never occurred and was cancelled within policy. @MBonvoyAssist says they are 'researching the case,' but they have been researching for 2.5 months with no resolution

[D C @dchen923]

@MBonvoyAssist @MarriottBonvoy
Is it really your policy that if you cancel a hotel and you were still charged for it, that the customer just loses the money and won't get a refund? I am a titanium member if that means anything

[D C @dchen923]

@MBonvoyAssist @MarriottBonvoy I was charged by hotel without refund. Bonvoy representatives confirmed it was cancelled and I am entitled to refund, but said if hotel refuses to provide refund, I am out of luck. #bonvoyed

[D C @dchen923]

@MBonvoyAssist @MarriottBonvoy I had a reservation which was cancelled within the cancellation period. It's been two and a half months, the case is still open and I cannot get a refund with numerous inadvertent closures to the case. Have provided proof of cancellation (1 of 2)