Dan D'Alessandro

[Dan D'Alessandro @ddalessandro]

@captainblack566 1453

[Dan D'Alessandro @ddalessandro]

@MunchingMoez @FIFAWorldCup @MMKEquityFund @cityoftoronto @fordnation @MarkJCarney @PasternakTO @JohnTory Good job Moez. Great fit and timing of course!

[Dan D'Alessandro @ddalessandro]

@Aria124634 Watch band pin

[Dan D'Alessandro @ddalessandro]

@cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

[Dan D'Alessandro @ddalessandro]

#rogers @rogers can Rogers get worse? 55 minute so far waiting. All I want to do is activate a voice remote. It has an instruction pamphlet that doesn’t work and the YouTube bits aren’t helping. If we wait an hour only fair they refund the month!

[Dan D'Alessandro @ddalessandro]

@telus getting worse and worse. Impossible to reach a customer rsp. Only want to direct me to my text, do it myself. I need their help and can’t reach them.

[Dan D'Alessandro @ddalessandro]

@google, #google isn’t there a way to call Google? I have a recurring charge I need to contact before I cancel a credit card it’s charged to. Should be easy if they had a phone contact??

[Dan D'Alessandro @ddalessandro]

@enercare #enercare I called and they just hung up on me. I have an issue with carbon monoxide risk and it’s related to a service you did on gas fireplace. My next call is gas authorities in Toronto? TSSA? Or do you have a better trained person contact me?

[Dan D'Alessandro @ddalessandro]

@manulife.ca #manulife.ca
Wait time for a call over 15min. Why do companies who use these call services think we have 15 to give up? Without compensation. If I could cancel for a company that had people answer the phone I would. If they had enough people to handle their calls.

[Dan D'Alessandro @ddalessandro]

@cogecohelps Ok but I didn’t think you can help me with review of my package before rhe discounts expire. For my and my mothers packages. Why I thought I need to talk to Loyalty directly.

[Dan D'Alessandro @ddalessandro]

@cogeco, #cogeco did this company go downhill since takeover attempt? Over 1 hour to speak to someone and callback is 24 to 48 hour.

[Dan D'Alessandro @ddalessandro]

@cogecohelps @cogeco I’ll try again this morning and hope they say it’s an hour or more still !! Thanks

[Dan D'Alessandro @ddalessandro]

@manulife #manulife waiting for a rep on phone almost 50min now. Two attempts at call back they never called back. #sunlife @sunlife is actually better.

[Dan D'Alessandro @ddalessandro]

@XfinitySupport I need to know if my wifi down (it is, I’ve had modum shut off and restarted but didn’t do anything). I can’t get through your worlds worse machine to speak to someone. How does someone actually speak to a live person at xfinity so they can resolve issues quickly?

[Dan D'Alessandro @ddalessandro]

Can anyone who’s alive and not a machine @xfinity, @comcast, #xfinity, #comcast reach out to me. Your artificial is the worst ever for customers. I want to switch service every time I have to use it. It’s awful. I need help and all I get is a machine.

[Dan D'Alessandro @ddalessandro]

@TRUMP_ARMY_ B

[Dan D'Alessandro @ddalessandro]

@sonos #sonos #bestbuy @bestbuy what happened to Sonos? Sucks since app upgrade. It just doesn’t work. Support took over an hour to reach. App was complicated before but it worked. No news that Sonia cares or is https://t.co/2ajZaUAa1n should make customers aware before selling.

[Dan D'Alessandro @ddalessandro]

@SwissChaletCA didn’t expect to now pay a “system fee” to order for a delivery! I should get a discount not an up charge. I sometimes don’t use Uber to avoid these fees and now you slip right in and charge it too.

[Dan D'Alessandro @ddalessandro]

@seekingalpha #seekingalpha are all articles pay walled now? They’re certainly not all premium per se. Just open up the site and charge for ads.

[Dan D'Alessandro @ddalessandro]

@cogeco I’ve not X often. How do I find and do private message?? (Outside cogeco scope lol)

[Dan D'Alessandro @ddalessandro]

@cogeco still a 3 day wait for a callback: and up to an hour to hold. Into 4th or 5th day trying to reach someone. What’s going on at Cogeco?