Sonos

Play more. Hear more. Feel more. For help with your system, please visit

[Sonos @Sonos]

To help diagnose these sorts of issues, we'd like to pull diagnostics from your system, and we need your email address to do so. Obviously we strongly urge you not to share it here, publicly! It may be best to reach out to our support team directly for assistance. You can reach them here: https://t.co/ElubGXDwEy

[Sonos @Sonos]

@T3CHN0L0GDR1V3N We'll need your order number and/or email address.

[Sonos @Sonos]

@T3CHN0L0GDR1V3N @tconrad Hey Kevin, we're sorry to hear about the orders. Sending us a DM with the order numbers and we'll take a look.

[Sonos @Sonos]

@srk1407 Sent!

[Sonos @Sonos]

We'll certainly pass this along to the team for review, Stephen, to see if we can add an easy method of switching between systems. In the meantime, the recommended workaround is to sign out and log back into your Sonos account, which should then prompt you to choose one of your systems, or to use different browser profiles for each system.

[Sonos @Sonos]

@KCBully33 Very sorry to hear that the update didn't go as expected. If you'd like assistance, shoot us a DM with your registered email address and we can help to identify what went wrong, and get the system working as it should.

[Sonos @Sonos]

@paul_jemetta Hey Paul, thanks for the feedback. We'll share this with our team so they are aware of the issues it can create.

[Sonos @Sonos]

@dunedoggywog Thanks! We'll pass this along for review. If you're willing, shoot us a DM with some screen shots indicating the behavior you're seeing.

[Sonos @Sonos]

@TijnFloris_ @DaisyPerle Hey Tijn, the update helped a lot of people so we think there is something happening with your system that we can help fix. Sending us a DM with the email address associated with your Sonos account and we can take a look!

[Sonos @Sonos]

@ScandyLilley @sonossupport Hey Scandy! We're happy to help. Send us a DM with the email address associated with your Sonos account and we'll take a look!

[Sonos @Sonos]

Got it. Thanks for reporting back what you've tried and what you're seeing. If Airplay is able to connect then the speakers are online but not seeing the app, so there is likely a network setting stopping devices connecting to other devices. Mind sending us a DM with the email address associated with your Sonos account and we'll take a look?

[Sonos @Sonos]

@GarySchlager While we don't expect that Lossless Audio should cause these sorts of issues and would be happy to help troubleshoot, you can prevent Lossless Audio by using AirPlay from the Apple Music app itself.

[Sonos @Sonos]

@PamelaBebry We're happy to take a look and see what's going on. Send us a DM with the email address associated with your Sonos account.

[Sonos @Sonos]

@R3DLFC Oh no! Shoot us a DM with the serial number and your registered email address and we can look into options.

[Sonos @Sonos]

@PamelaBebry Beautiful! Let us know if we can do anything else to help.

[Sonos @Sonos]

@baggyabroad Sorry to hear that, Jonny, but we're happy to help! Shoot us a DM, or reach out to our support team here: https://t.co/uF6H0QObHy

[Sonos @Sonos]

@BionicCarrot Sorry to hear that you're experiencing issues, but we can help! Shoot us a DM with your registered email address and we'll dig in.