Damien Dup

Customer Experience Expert, still happy sharing about #cx #custserv #customercare #experienceclient.

[Damien Dup @ddu17]

Au service client, une ressource pas préparée ni équipée est une ressource desarmée. #experienceclient #serviceclient

[Damien Dup @ddu17]

« Les logiciels les plus simples sont, en pratique, les moins bien codés. » ~ Loi de Bram

[Damien Dup @ddu17]

Pourquoi tu m’appelles usager alors que j’m’appelle client ? #relationclient https://t.co/do14a7dpFk

[Damien Dup @ddu17]

Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It. #cx https://t.co/eIeSvl8Z4N

[Damien Dup @ddu17]

« Revolve your world around the customer and more customers will revolve around you. » ~ Heather Williams

[Damien Dup @ddu17]

How @Buffer Offers Great Customer Service. #custserv https://t.co/Fs3AsR9YWT via @LiveChat

[Damien Dup @ddu17]

5 Ways to Retain Your Customer Support Staff. #custserv https://t.co/PsvUsvwhVO via @Kayako

[Damien Dup @ddu17]

Les règles pour un SAV efficace : quels sont les conseils à suivre ? #serviceclient #experienceclient https://t.co/gNeTqqpWkT

[Damien Dup @ddu17]

« Success is not final, failure is not fatal: it is the courage to continue that counts. » ~ Winston Churchill

[Damien Dup @ddu17]

7 Customer Support Tactics to Increase Sales and Make Your Customers Happier. https://t.co/8xAsU5S9ZM #custserv #techsupport

[Damien Dup @ddu17]

« In customer service you have the power to make someone’s day.  Never take that responsibility and opportunity lightly! » ~ @jtwatkin

[Damien Dup @ddu17]

Recueil des bonnes et mauvaises pratiques en gestion de la relation client. #relationclient #serviceclient https://t.co/azneGyJMFH

[Damien Dup @ddu17]

How to calculate service level. https://t.co/YmJ6LFWprP

[Damien Dup @ddu17]

« If you have the confidence to speak with people, you can solve their problems. » ~ Steven Lowell

[Damien Dup @ddu17]

6 Ways to Establish a Winning Customer Service Culture. #custserv https://t.co/9IdK3Zdcgq via @service360blog

[Damien Dup @ddu17]

Customer Experience vs. Customer Service vs. Customer Care. #cx https://t.co/DOp0EJv46j

[Damien Dup @ddu17]

Dans sa quête le client a toujours besoin d'une aide providentielle. #experienceclient #relationclient

[Damien Dup @ddu17]

7 Great Examples of Help Centers We Love. #custserv #cx https://t.co/u0CCpJe2vH via @Kayako

[Damien Dup @ddu17]

Pourquoi le service client, c'est merveilleux. #serviceclient https://t.co/Rd1JsADhlU

[Damien Dup @ddu17]

« Truth builds trust. It's a customer-focused leadership essential. » ~ @marilynsuttle