ProfDeacon

Prof of law, consumer and ADR expert. All views my own.

[ProfDeacon @deacon_prof]

New to this. I’m carrying out a significant study of ADR and consumer redress so have joined the online community to garner opinion etc .

[ProfDeacon @deacon_prof]

@basfawlt @IgorReallyReal @VodafoneUK @Ofcom @OmbudServices Ofcom do you permit blanket remedies ?

[ProfDeacon @deacon_prof]

@basfawlt @IgorReallyReal @VodafoneUK @Ofcom @OmbudServices This is a very interesting question and is clearly a subject matter that should be very transparent. @OmbudServices @VodafoneUK you have a duty to respond and I see no reason why you wouldn’t?

[ProfDeacon @deacon_prof]

@beisgovuk am I right in thinking that there is no residual ADR body/scheme appointed? My understanding is that this was on the Government’s agenda but never came to fruition?

[ProfDeacon @deacon_prof]

@basfawlt @SourGra84385962 @OmbudAssoc Sorry for the delay in responding basfawlt I’ve been unwell for a few days. Yes this will form part of my research

[ProfDeacon @deacon_prof]

@sainsburys Please can I have a response?

[ProfDeacon @deacon_prof]

@sainsburys Do you subscribe to an ADR provider?

[ProfDeacon @deacon_prof]

@sainsburys This is very disappointing. Has Sainsbury’s ever subscribed to a scheme? I note that you signpost to a scheme on your website do you not work with them?

[Which? @WhichUK]

Potholes are causing £1 million worth of damage every month in the UK.

Do you know your rights if your car is damaged by one? https://t.co/LIOTXkghPc

[ProfDeacon @deacon_prof]

@ComplainingCow @NeilArmitage3 Energy suppliers must provide refunds “promptly” unless they have reasonable grounds not to do so. Lots of useful information on @MoneySavingExp and @WhichUK

[ProfDeacon @deacon_prof]

@shandsmith Did you miss my question ?

[ProfDeacon @deacon_prof]

@shandsmith Can you confirm what work Helen Dewdney (Complaining Cow) has done for Ombudsman Services? Thank you

[ProfDeacon @deacon_prof]

@shandsmith Thank you for the clarification. When was that permission granted it looks like September 2015 is that correct?

[ProfDeacon @deacon_prof]

@NeonOmbudsman @EU_Justice Does this include the UK?

[ProfDeacon @deacon_prof]

@ComplainingCow Another simplistic and not entirely correct explanation of the law! I know you don’t want to hear this as you’re clearly ignoring me but please be careful not to give out incorrect or misleading information to consumers. I am happy to help if you want me to ? @theoneshow

[ProfDeacon @deacon_prof]

@sainsburys Please can I have a response

[ProfDeacon @deacon_prof]

@JLcustserv I look forward to your response

[ProfDeacon @deacon_prof]

@johnlewisretail can you confirm if you work with any ADR providers?

[ProfDeacon @deacon_prof]

@JLcustserv Thank you but this does not tell me if you will engage with ADR if a customer wants to escalate. Linking to the ODR platform is not enough. Please can you confirm

[ProfDeacon @deacon_prof]

@WhichUK Superb piece by @WhichUK

[ProfDeacon @deacon_prof]

@IgorReallyReal @ComplainingCow @brycejustweeted @Ofcom Very interesting, I will be sure to include this in my research,thank you.

[The Law Society @TheLawSociety]

"We hope the MoJ will now withdraw their opposition to the Law Society's judicial review for the LGFS scheme cuts," says @LawSocPresident Joe Egan after proposed increases in advocate fees were announced https://t.co/9TGzpW5Bwt

[ProfDeacon @deacon_prof]

@ComplainingCow And they are ..?

[ProfDeacon @deacon_prof]

@SourGra84385962 @basfawlt @IgorReallyReal @UKRetailFail @ComplainingCow @thatadamfrench @OmbudServices Thank you