.@rxoinc officially the worst customer service experience I've had all year. Mattress was supposed to be delivered today and never came. Called customer service 4 times, and every answer turned out to be wrong. Now I don't have a mattress. Atrocious
"Prime your child for a career in data analytics with number blocks, measuring cups, and graphs depicting their impact on your sleep quality and relationship satisfaction."
My new humor piece (with @EugeniaViti) for new parents is live in The New Yorker.
Excited to share my first essay in @Slate about the unusual way my partner and I determined our baby's last name. Many thanks to @rebeccaonion for the opportunity and her keen editorial guidance!
The 30 Birds Foundation is protecting the future of a group of Afghan schoolgirls who have been evacuated from Taliban-controlled Afghanistan. If you are able to help them reach their goal, you can do so here: https://t.co/rukZb5wWOv
More than 9 in 10 student loan borrowers aren’t ready for payments to resume on May 1, @POTUS. I’m counting on you to follow through on your campaign promise and #CancelStudentDebt. cc: @WHCOS
THREAD. A new scandal is brewing at the New York Times. I try my best below to document the paper's corporate and police union copaganda, and to share actual evidence and research that the NYT ignores. The stakes are huge.
@SouthwestAir Seven years ago, I sat next to someone on a Southwest flight to Oakland. Now that someone is my fiance! We'd love to involve Southwest in the wedding somehow. Customer support told me via email to check out your online store, but I think we can do better. Thoughts?
@AirbnbHelp Apparently my case has already been closed. Legitimately an insulting experience. I'll be cancelling the Airbnb I have booked for later this year and staying in a hotel or @vrbo instead
My @Airbnb last weekend didn't have all the beds it said it would, it was missing bedsheets, and the bathroom was dirty. @AirbnbHelp gave 50% off my first night. Most issues were resolved the second day but still....seriously? @airbnbhell
@Airbnb@AirbnbHelp@AirbnbHell With fees, the amount we got back was less than 10% of the overall cost. I've used Airbnb for years and countless trips (several dozen at least). I guess they don't really care about their customers