Dean Steele

[Dean Steele @DeanSteele72]

@JeremyVineOn5 Your argument that individuals who have disabilities would fail in the workplace isn't correct. The disability discrimination act states that reasonable adjustments are necessary by employers, by law, it's just that schools and exams are not forced to do the same.

[Dean Steele @DeanSteele72]

@VodafoneUK Useless service. 5Mbps broadband every 9pm for 7 days. Calls with 5 different customer "service" people so far. Hours testing & changing cables twice, then repeating to provide screenshots of the same. Sent in 24hrs+ ago - phoned & no-one has done anything. #Pathetic

[Dean Steele @DeanSteele72]

@sdavidow @ruarhi About to? Wish I new where to aim mine. Two years and nothing but self funded trips to China!

[Dean Steele @DeanSteele72]

@anna_hikaru @SleepKokoon I ended up doing a chargeback, through my Bank. Never considered it until now but waiting months on end for a fictional backlog was too much!

[Dean Steele @DeanSteele72]

@ATRightMovies It's just like he's looking for a place to take a leak.

[Dean Steele @DeanSteele72]

@SleepKokoon "Please allow 10-15 working days for it to appear in your account". 30 working days have passed. Two responses to emails of "various payment handling system problems" and "a backlog of requests" with no timeline. Nothing takes six weeks to process. Give me my money!

[Dean Steele @DeanSteele72]

@virginmedia How about an acceptance that when my broadband goes down, and you don't know about it yet, it's not automatically my "third party" kit (that massively improves upon yours) and never has been every time it happens...?

[Dean Steele @DeanSteele72]

@virginmedia Another day, another Broadband outage out of the blue. Internet goes down for a long Friday lunch, perhaps? No known issues instantly becomes "we're working on it (check back in 24 hours)". Well, I bloody hope you are! #Edinburgh

[Dean Steele @DeanSteele72]

@virginmedia "Support further"? That would mean there was some semblance of support in the first place.

[Dean Steele @DeanSteele72]

@virginmedia ...and lo and behold, without doing anything to my kit or setup, it all magically starts working again after an hour. It's almost like you don't know how your own Broadband works, isn't it? (You don't need to worry about third party equipment - it's mine, not third party).

[Dean Steele @DeanSteele72]

@virginmedia Now it's telling me that the Hub needs resetting (after another reboot) but that it needs taking out of Modem mode. What a crock. It's in a cupboard, hence the modem mode use for over five years... and now THAT'S the problem? LOL

[Dean Steele @DeanSteele72]

@virginmedia It's not my home kit. It's your network. Nothing has changed here. Just no connection from modem to Virgin. I've rebooted it but no change. Waiting patiently. I'm typically the first one who tells you of problems... and you eventually cotton on that there IS a problem in the area

[Dean Steele @DeanSteele72]

@SleepKokoon ...and?

[Dean Steele @DeanSteele72]

@SleepKokoon Your terms and conditions say I can request a return and refund (a contract cancellation) within 30 days. Why did you just refuse a clear request to do so?

[Dean Steele @DeanSteele72]

@SleepKokoon #67411

[Dean Steele @DeanSteele72]

@SleepKokoon I have requested a return for an order, via your ticketing system, but it's now been over three days and no response. What is your usual time to answer these requests?

[Dean Steele @DeanSteele72]

@TUIUK Like that even matters at this point. Cancel or suck it. Wonderful. Not. Like I said initially #NeverAgain

[Dean Steele @DeanSteele72]

Worst @TUIUK service. 'Once in a lifetime' Thailand hol in 8 days. @qatarairways cancelled return flight, no-one told us, TUI didn't notice until I told them. Now they reduce hol by a day; "only alternative"; no apology/compensation; "you can cancel". Just wow. #NeverAgain

[Dean Steele @DeanSteele72]

@TUIUK Given my complaint directly to the team was met with a re-reading of generic email, no ownership of the problem and a "no-one else in the company can do anything" response, you can understand my "disappoint" (sic) in all this.

[Dean Steele @DeanSteele72]

@TUIUK I even asked how I make a complaint and they said I would need to phone ATOL. Basically, the third member of staff I spoke to was completely and utterly unhelpful.