Dean Stone

[Dean Stone @deanstone1971]

@OctopusEnergy why do I keep hearing ads telling me how amazing your customer service is ? It’s not…been waiting since Wednesday for a reply to a simple billing enquiry. Shocking TBH.

[Dean Stone @deanstone1971]

@TheExcellenceCo any chance somebody could respond to messages, tried 4 different times ways now and no response to any contact channels…

[Dean Stone @deanstone1971]

@OctopusEnergy can you please explain how your “award winning” customer service takes 5 days to answer a simple billing question. Please don’t reply and ask me to DM. I’ve chased by mail, answer that ! I shouldn’t need to resort to tweeting to get a reply…..

[Dean Stone @deanstone1971]

Absolute joke how slow the queue for Oasis is moving. Powered by hamsters ? #Ticketmaster

[Top Eleven @topeleven]

✨ Something big is coming, Managers✨

If this post reaches 2025 reposts by tomorrow - we will reveal a #TopEleven2025 novelty! 🤩

Let's do this! 🔁 🏆

[Dean Stone @deanstone1971]

@OctopusEnergy I have tried, done all of the steps, but have been waiting do web to connect.

[Dean Stone @deanstone1971]

@OctopusEnergy why is it I can’t get an answer on the phone and I have to mail you with my issues? Sent a mail about 10h ago with an issue with intelligent octopus and still can’t get my car to charge…very poor !

[Dean Stone @deanstone1971]

@OctopusEnergy 2 days of trying to connect…”it may take 30m to connect” bit 30m, 2 days ! Very poor.

[Dean Stone @deanstone1971]

@OctopusEnergy Great to get a mail after posting this, still heard nothing since and still not having any success on getting Intelligent Octopus to control my car. Was all fine until a couple of days ago 🤷‍♂️

[Dean Stone @deanstone1971]

@BoseUK sad to say, shocking customer service. Earbuds ordered 14 days ago and received faulty. Returned faulty items and told it’s 3 weeks to turn around for a replacement. Shocking for a “premium” brand. CS no help at all. Last time ordering from me.

[Dean Stone @deanstone1971]

@JohnLewisRetail I have done. Appears to be supportive in public, yet no reply to private messages.

Standard JL Customer Service. ☹️☹️

[Dean Stone @deanstone1971]

@JohnLewisRetail very disappointing experience with our latest order.

Can’t get customer service answer despite trying since yesterday.

Passed to Directors Relations Team. Nothing from them either.

Customer service should be instilled from the top. Very poor.

[Dean Stone @deanstone1971]

Get an Extra 10% off at Protein Works. Follow the link to enjoy the limited time offer. https://t.co/SSuDoHnt9z

[Dean Stone @deanstone1971]

@OctopusEnergy Not great service, publicly appear to help but in DM, useless. 12 hours later and still no solution. Which Recommended ? Wow….

[Dean Stone @deanstone1971]

@OctopusEnergy really struggling after switching to IO. Car never charges, advised to unregister device and set up again, now test connection keeps failing ! Help !!

[Dean Stone @deanstone1971]

@IHGOneRewards @IHGService shocking service, arrived at a hotel last week to be told they hadn’t been in IHG group for 6 months. No rooms, and had to pay to book an alternative room at the Crowne Plaza. Shocking service ! No response to my CC mail either ☹️☹️

[Dean Stone @deanstone1971]

@TheNorthFaceUK perhaps you might have an opinion ?

[Dean Stone @deanstone1971]

@thenorthface sad times, raining tonight and this happened to my jacket. Not what we expect from a premium brand ☹️☹️

[Dean Stone @deanstone1971]

@Pod_Point How many 1 star reviews though ? The service we’ve received from you wouldn’t even warrant 1 star. £900 paid over a month ago and a mail yesterday asking for another £180 to get the box on the wall working ! Awful service

[Dean Stone @deanstone1971]

@richardosman @British_Airways Good luck, we raised a 261 claim 8 weeks ago and have heard nothing. Sent mail, tweet and FB. Still nothing. Appalling Service !