@xTRiGGERD0P3 Thanks for following up! Checking your cancellation request, it came in when the package was already shipped. We sent a recommendation for a refund via email in this case.
@MaddelenaC Hi Maddalena, we see that you emailed about this and your request is in progress. Let's continue the conversation via email where we can accommodate your request and send a thorough reply. Thank you!
@laurajhaynes27 Hi Laura, we are sorry to hear that the palette has been damaged! Sometimes, the attached file is not reflected or missing as an attachment. Could you please reply to our email? That would be great! โค๏ธ
@hannahM19297581 Hi Hannah, we are sorry you haven't heard back from us. The last email is from July 16th. Please send your request again, we will be happy to assist.
@MaddelenaC Hi! So sorry about that, our response time has been extended to 72 hours due to higher volume of emails. We sent you a reply, please check your inbox.๐
@Hope06997963 Hi Hope, sorry for the late reply! We are a little behind on the emails due to their high volume. In these times, we are doing our very best to provide the best assistance. I see we have processed a full refund in your account.
@KateP_83 Hi Kate, we feature previous editions in between the core palettes. A preview email is sent to all the subscribers with a sneak peek of the next shipment. If you have any other questions, please feel free to email us at [email protected]