dee miller

Always smiling. All views and comments are my own, except where I RT.

[dee miller @dee221b]

@British_Airways Hi Oliver, have DM'd now. Your message bot is asking for a booking reference though. It's a new booking so I do not have one.

[dee miller @dee221b]

@British_Airways Is your payment engine down for corporate cards? I am trying to pay and receive an error message although I have used the correct card type selection when making payment. This is on the browser and mobile app.

[dee miller @dee221b]

@British_Airways Hi Oliver, have DM'd now. Your message bot is asking for a booking reference though. It's a new booking so I do not have one.

[dee miller @dee221b]

@VilleroyandBoch Hi. Thank you for responding. Email sent to you now.

[dee miller @dee221b]

@VilleroyandBoch I placed an order on the 24th feb. Your customer team have not responded to my messages. Can you tell me where my order is? Or be courteous and refund my money.

[dee miller @dee221b]

@sweatybetty I don’t think you should be advertising this. I have 3 orders from as far back as December 4th you still haven’t delivered. I don’t believe this to be true, your customer support team aren’t responding to emails and your chat and phone lines are switched off.

[dee miller @dee221b]

@sweatybetty I have 3 orders with you I am still waiting for. First one was ordered on dec 4th and they all say shipped in your order tracker. I’m getting no help or responses from customer support. Can you help?

[dee miller @dee221b]

@nextofficial also your hold music has started to skip which is horrendous.

[dee miller @dee221b]

@nextofficial Hi, I placed an order which was to be delivered on Tuesday. The order tracker says it left the warehouse on the delivery day but reached the courier yesterday. Your call time is waiting over an hour with no callback feature, can you help me?

[dee miller @dee221b]

@nextofficial Hi, the order is still apparently with the local courier for its 3rd day. Your call time is ridiculous, over an hour now. This is disappointing as your service is usually much better. Can you help?

[dee miller @dee221b]

@LondonMarathon hi there, can you let all of us whose finishers packs and medals have not arrived know what’s going on? We know we were to wait till today but nothing has arrived and no one is getting any response from the help desk at today.

[dee miller @dee221b]

@LondonMarathon hi. How do I contact your help desk?

[dee miller @dee221b]

@LondonMarathon hi. Any suggestions on this?

[dee miller @dee221b]

@LakelandUK stop using @Hermesparcels the deliver parcels to unauthorised locations, don’t turn up after changing deliver times and have Zero customer support. They do you a massive disservice.

[dee miller @dee221b]

@Hermesparcels you are an absolutely joke. Waited for a delivery, you change the time and the driver hasn’t bother to turn up. 2nd time I’ve had issues with you this week. @LakelandUK stop using @Hermesparcels they do you terrible service.

[dee miller @dee221b]

@TSB Hi yes I reported this to the PATH complains team last night as I have been unable to reach fraud. It’s logged against my fraud and complains number.

[dee miller @dee221b]

@TSB @PaulPester @MoneySavingExp two weeks of battling to have fraud on my account resolved, over 30 hrs on the phone. I close all my accounts except one so my complaint could be concluded and yesterday it was hacked again. Another unauthorised overdraft opened. 1/2

[dee miller @dee221b]

2/2 my mobile is also being targeted by someone who clearly has my personal information to gain access to my 2step verification. I’m sorry enough is enough you have had a serious data breach resulting in the loss of customers personal details. It’s time to come clean.

[dee miller @dee221b]

*refusing to leave branch without a resolution.

[dee miller @dee221b]

@TSB @PaulPester 8hrs in branch today, 12 days without my accounts and 29hours on hold/phone/in branch and I now have access to my money after refusing to leave the branch with a resolution. My complaint is still ongoing. Branch staff simply fantastic. 1/2

[dee miller @dee221b]

2/2 please recognise their effort and return the hours I’ve spent with them by awarding a weeks paid leave to your staff in branch and on the phone. Your system is broken but your staff work very hard to cover for it. I hope to have my complaint resolved by Friday with Path.