@LifeinCandyland@VintageAerith@SHHHOWERCAP I get it. It took us too long to figure it out, but we did. And, we've made a lot of changes because of what we learned the hard way. We're a smaller team than most people realize — but, it was not all customers. If you text we can chat more. I'd love to connect. (601) 617-7444
@LifeinCandyland@VintageAerith@SHHHOWERCAP I'll continue to let you know this isn't all orders — just some. I'd love to chat if you're open to it. We've been having great conversations with a lot of our customers. Sorry for the frustration — truly. We're focused on making it right for everyone and better moving forward.
@ohaylexie@SHHHOWERCAP ****** until they fix this issue which they now have because the patented innovative product is otherwise very very very good when there are no complications 🥹💌🥵💌🫠✨
@Ghumbert3@SHHHOWERCAP@insecurehbo@shionat@IssaRae *** you're set to ship out 9/30 and if that didn't make it's way to your inbox 😣 please make sure you're signed up to the newsletter to receive all brand updates.
@Ghumbert3@SHHHOWERCAP@insecurehbo@shionat@IssaRae Hi, Gerri! I'm so sorry for the issue with your recent purchase from my company. There was a complicated issue with a pocket of orders that took us admittedly too long to resolve. Relieved to see you've ordered from us prior — Would you like a refund or this order sent? 🤍
@prettygreyskies @LifeinCandyland@SHHHOWERCAP They're catching up to everyone. What can I help with if you're still waiting? Feel free to call or text our phone number!We're looking forward to resolving this for you — 607-617-7444 (SHHH)
@amapes30@LifeinCandyland@SHHHOWERCAP Hi, Anna! I just looked into your order and saw it was cancelled after you received your refund in full via a chargeback. I'm sorry it came to that — and that you had this awful experience from our @Shopify move. Is there anything I can do after the fact to make it up to you? 🤍
@VintageAerith@LifeinCandyland@SHHHOWERCAP So many conspiracies! Please make sure you're signed up to our newsletter to receive company updates, We've been pretty transparent recently on the plan for resolution on the impacted orders. Everything remaining is being reconciled and shipping by 9/30 (sorry it took so long)
@VintageAerith@LifeinCandyland@SHHHOWERCAP Laur, you too. We ship thousands of goods 💌 We're honest and ethical and transparent — Just a really complicated issue on a relatively small pocket of orders impacted by our site migration. We didn't have the facts until we had the resolution. Call us!
@LifeinCandyland@VintageAerith@SHHHOWERCAP I'm going to call you, lots of assumptions being made and want to make sure I understand every aspect of this experience to resolve for you fully. Whats a good time to chat? ** Want to DM me your phone number or call or text ours 607-617-7444
@LifeinCandyland@SHHHOWERCAP Honestly, lets not? Its really a @Shopify issue & we're working directly with their leadership to resolve. I'm sorry it took far too long to get the facts — it was incredibly complicated. I could've handled it better + would've if we had the clarity & information we do now. 💌