@KotakBankLtd@RBI@HomeMinistr2024 I have already contacted the Cyber Police multiple times. Kindly confirm in writing whether Kotak follows the NCRP/GRM SOP or not. If yes, why is the portal update not being acted upon instead of giving the same reply every time?
@KotakBankLtd@KotakCares@udaykotak@RBI You assured me that your Grievance Team would contact me. I am still waiting. Kindly let me know when your Grievance Team will call me instead of giving repeated assurances.
NCRP Ack No.: 32905260032047
@KotakCares If this is your "conclusive resolution," then why is my account still under debit freeze? Repeating the same template reply does not resolve the issue. Please stop closing the matter without actually resolving it.
@KotakBankLtd No email. No call. No update. Only repeated assurances that "our team will contact you" and "we will update you." This is unacceptable customer service. How long will customers keep waiting without any real action? @RBI@KotakCares@udaykotak
@KotakCares@KotakCares I have not received any call from Kotak in the last 2 days. You may call me right now on my registered mobile number. I am available and waiting for your call.
₹2020 has been refunded and the lien has been removed. However, my account is still under debit freeze.
As informed by my branch, the physical revocation letter/NOC from Tiruppur Cyber Police is awaited.
Kindly help resolve this.
@KotakBankLtd@tnpoliceoffl@tncybercrimeoff@rbi
@KotakCares@KotakBankLtd@KotakCares@RBI@udaykotak Take your time, but please answer my questions as well. Every executive who calls me gives the same response: "We can't do anything, please contact your branch." I expect clear answers, not the same repeated reply.
@KotakCares@KotakCares@KotakBankLtd@udaykotak I have already coordinated with Cyber. The amount is refunded, lien removed, and the portal is updated. If you're still waiting for an email, then what is the purpose and importance of the cyber portal? If it has no value, why was it created?
@KotakCares I already know this. I have coordinated with Cyber, the amount is refunded, lien is removed, and even my Branch Manager confirmed the portal is updated. If you're still waiting for an email, what's the purpose of the portal? Also, when will your Grievance Team call as promised.