@AmericanAir The change of plans was not the problem. THE RUDE AGENTS were, the closing the down at 12 min before was, the accommodations were because I stayed asked for a manager and called them on the BS. Sure wish u would work things instead of apologizing all the time.
@americanair this is heartbreaking as a EP member I got to see the truth to this ranking last night as your gate on the last flight from DFW to STL CLOSED at 12 min till take off. 7 of us were left behind @delta https://t.co/K2hBk1kCch
Shame on you, if it wasn’t for agent KIM CANNON at DFW I think I would have left American for good. You really need to work on better training and more compassion @AmericanAir or I may have to take my 122flights/year to @delta or @SouthwestAir where they ❤️ people and their jobs
The gate agents and customer service could have cared less. Rude! When I said “I haven’t heard one person say I’m sorry” and agent leaned over the counter and said “I am NOT SORRY... I ... me... no... I AM NOT SORRY”
@americanair thanks for getting me safely to CLT today flt 5345 but ur first class attendant could use some joy!! I understand she’s there for my safety but more happy and less power trip wouldn’t hurt.