@HomeAffairsSA I just held on for 13 minutes and finally got through to an agent to ask how to make my collection appointment on your website when I cannot find the office I'm looking for and instead of helping me, the agent ended the call.
@HomeAffairsSA how do I make an appointment at your Boston centre (Bellville Cape Town)? On the online platform there is only Tygervalley mall under Bellville and there is no Boston or Bellville under Cape Town
@HomeAffairsSA how does one schedule an appointment to visit your Boston Centre in Cape Town Bellville? When I select Western Cape as Province and Bellville as City, I get the option for Tygervalley Mall. When I select City as Cape Town there is no Bellville or Boston Centre.
@geordinhlewis we are desperate to get resolution to our problem logged 14 Oct at 11:48. This response is becoming stale.
@zarbastardo and I are wondering if you're able to get the City to work for us🤔
Our ref 9118472268
@Rb__sa So I have an escalated case of 30 May that noone can find record of and now I must again visit a branch. I've spent almost 10 hours trying to get access to make payments from my business account via the device app.
@Rb__sa Now I am trying to register my business account seperately for online banking and when I do it brings up a blank screen under my entities. The agent sends me the instructions of how to register instead of figuring out what I need to do what's causing that I am told to visit bank
@Rb__sa Please send me your email address. It is so clear that your agents follow a script and therefore aren't able to problem solve. I am having trouble making payments from my business account via the app. I have been battling since 29 May
@Rb__sa why do your people resolve query calls without the call being resolved? I received an sms saying it’s resolved, reached out to your team via secure chat and am now told to log another query.