Dejac Associates

Delivering quality, impartial Apple Macintosh support & consultancy throughout the Thames Valley region since 1997. | GDPR & SME Cybersecurity solutions.

[Dejac Associates @dejac_darrin]

Mixed messages from @Xerox yesterday. I needed to reset the admin password for a Versalink printer. One support agent refused to help as it was out of the first year warranty and expected me to dispose of a perfectly good printer!! The second agent was much more helpful.

[Dejac Associates @dejac_darrin]

Mixed messages from @XeroxSupport yesterday. I need to reset the admin password for a Versalink printer. One support agent refused to help as it was out of the first year warranty and expected me to dispose of a perfectly good printer!! The second agent was much more helpful.

[Dejac Associates @dejac_darrin]

Almost 24 hours since I instructed @123eg.co.uk to proceed with moving the tenant, we have our M365 admin user unable to configure their PC for Outlook due to an error made with the configuration of the tenant. Please sort this out @123regHelp we are getting now very desperate.

[Dejac Associates @dejac_darrin]

Still no response from @123reg about moving our M365 tenant to a new new platform. Over three hours without email and senders are getting bounce-backs. Please sort this out!!!

[Dejac Associates @dejac_darrin]

@123reg are probably the most infuriating ISP to deal with in my opinion. We are into day 15 of moving a 365 Tennant and long periods of silence. We have to put on hold now for the weekend (which probably will mean it will happen)!

[Dejac Associates @dejac_darrin]

Zyxel Flex 200 and weird DNS resolution issue https://t.co/FwWl2sFYs7

[Dejac Associates @dejac_darrin]

Here are my observations for a #SkyUK Business Full Fibre installation. Beware if you use VoIP telephony and have in-house resources you need to access from outside the office. https://t.co/0r4NaFDWhe

[Dejac Associates @dejac_darrin]

Beware the @SkyUK FTTP business offering. They will port your phone numbers regardless. They expect you to plug analog phones into their crappy router. Not terribly forward-thinking. 48 hours they have been scratching their heads trying to get my clients phones ringing.

[Dejac Associates @dejac_darrin]

Thinking of moving from GoDaddy 365 to "grown-up" Microsoft 365? Read about my experiences doing it the #GoDaddy way. https://t.co/TBehNasIph

[Dejac Associates @dejac_darrin]

4 of 4
If you as an IT professional or the businesses you look after can accept 17 hours of downtime then @VodafoneUK are just the provider you have been looking for.

[Dejac Associates @dejac_darrin]

3 of 4
9.30am - an unexpected email from Microsoft to say @VodafoneUK have accepted to deal with you.

10.00am - Licenses starting to appear in M365 Admin Centre.

We could be coming through this.

[Dejac Associates @dejac_darrin]

2 of 4.
3am - an unhelpful email from @VodafoneUK to say “You will be able to see our licences from tomorrow”.

8.30am - the first meaningful email to say we are looking into it as a matter of urgency now.

[Dejac Associates @dejac_darrin]

1 of 4. Thinking of switching to @VodafoneUK as your M365 provider? Here are some response times you can look forward to...(all times in GMT)
4pm - loss of all email services issue raised with the Vodafone SME Care Team.

[Dejac Associates @dejac_darrin]

@VodafoneUK have displayed complacency and lethargy over the fact we have been left without M365 services for 16 hours. We are a brand new M365 client to them and they couldn't handle a simple change of provider. Buyer Beware.

[Dejac Associates @dejac_darrin]

At last someone from @VodafoneUK has had the courtesy to reply to one of my emails. I was seeking an explanation why I can't see 40 M365 licenses in my admin centre. The trouble is the email was sent two days ago and the situation has worsened since then!

[Dejac Associates @dejac_darrin]

@VodafoneUK 's M365 sales and support has seriously let us down. No email since 4pm. We have been tempted away from #GoDaddy by false promises of greener grass on #vodafoneuk side of the fence. Be careful what you wish for.

[Dejac Associates @dejac_darrin]

I had to call @VodafoneUK again as they never called me back at 6pm when promised. "We are now out of UK business hours, so we can't help you until 8am tomorrow morning". Great - I will tell that to the 40 users without email because of their admin error.

[Dejac Associates @dejac_darrin]

Thanks for nothing @VodafoneUK . You tempted my client to your cheap M365 licenses and now we find your haven't added them to our admin portal in time before our temp licenses have expired. Apparently an admin error... whilst I have 40 users without email.

[Dejac Associates @dejac_darrin]

It's a shame @GoDaddy are so mean and obstructive when you choose to migrate one 365 domain from them to a cheaper 365 provider. Despite GoDaddy offering neat solutions for small businesses, my advice to my clients would be to re-think before you commit.

[Dejac Associates @dejac_darrin]

We are delighted to have achieved our Cyber Essentials certification, further evidence of our commitment to our clients to continually raise standards.

We constantly strive to become their most trustworthy business partner.

P.S. We can help you achieve your CE accreditation.