@Yankees A lot of people are taking the fact that they put players on the 15-day and not the 60-day IL to mean something. The team is simply unable to put players on the 60-day IL because their 40-man roster is not full. So there was no decision being made and nothing to read into.
@AmericanAir My advice to AA is to consider getting a human involved in writing your replies so you don't make yourselves look so foolish in situations like this. This was a request for compassion and help at a moment of crisis, which you clearly missed.
@AmericanAir can I just take another moment to shame American Airlines for their lack of compassion when my son was trying to get home from Brown? Saying 'our hands are tied by the ticket rules' is BS when you are the ones who make and enforce those rules.
@OleTimeHardball I would like to see Doug Flynn and his career -8.3 fWAR (in 4085 plate appearances) facing Mo. And I would like to see the Yankees win.
@AmericanAir I wasn't sure whether AA's replies were being autogenerated by AI, but this latest reply certainly makes me think they are. I can't see how an actual person would make the decision to send that response.
Very disappointed by the poor customer service from @AmericanAir & @British_Airways when trying to change my son’s flights to get him home from Brown Uni ASAP. Feels like the right time to be generous and help out your customers in a difficult situation.
@AmericanAir As I explained in my DM, someone at AA told us that they actually had the ability to override the ticket restriction, but it would cost us $1k (way more than a new ticket). So you win and get to keep the money.
@AmericanAir Your reply to my DM basically repeats what your agent said. His fare doesn't allow a ticket change & you cannot cancel his outbound. You issued the ticket, so you can do whatever you want. But you chose to not be helpful at a difficult time.
@British_Airways We both called your customer service and also used the online chat (which gave us wrong info). Telephone service agents were unhelpful, bordering on rude.
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Closing 28 July. @MilnerCentre
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[1/4] Exciting to announce 6 jobs in #LifeSciences here
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