Andy Smith

[Andy Smith @dencoguybu]

@quantumfiber @dhcbeaverboy They said this to me 8 hours ago. They never responded to my dm.

[Andy Smith @dencoguybu]

@quantumfiber @kellyrod26 They said this to me 8 hours ago. Never responded to my DM.

[Andy Smith @dencoguybu]

@quantumfiber @_sbeo_ They said this to me 8 hours ago. No response since.

[Andy Smith @dencoguybu]

@quantumfiber @Konice They said this to me 8 hours ago. No response.

[Andy Smith @dencoguybu]

@quantumfiber @RebeccaOpenSky This is a copy cutter message. I DM’d them 8 hours ago and no response.

[Andy Smith @dencoguybu]

@quantumfiber @jackienoeliaa They said this to me 8 hours ago.

[Andy Smith @dencoguybu]

@quantumfiber Premium internet doesn’t have 6 hour wait times to talk to customer service and thousands of customers without internet.

[Andy Smith @dencoguybu]

@quantumfiber One way is no not get quantum fiber. I’m switching tomorrow. I choose utilities that give me peace of mind not 6 hour wait times for a problem they created.

[Andy Smith @dencoguybu]

@quantumfiber still waiting on a DM for you 6 hours after you asked me to DM you.

[Andy Smith @dencoguybu]

@quantumfiber how many thousands of customers do you have stranded without internet? Your wifi7 instal is awful. I’ve been waiting for a response on x for over 6 hours, reports of people waiting on the phone for 4+ hours, online chat that hangs up. We will cancel you soon.

[Andy Smith @dencoguybu]

@quantumfiber @DonnyNguyen206 This is the same message Ansh sent me 6.75 hours ago. I have yet to hear a word since.

[Andy Smith @dencoguybu]

@quantumfiber @RebeccaOpenSky I’ve been waiting for you guys to respond to my DM since 2pm. Are you really here to help?

[Andy Smith @dencoguybu]

@quantumfiber Hi Quantum Fiber. It’s not helpful when you ask for us to DM you and you don’t respond to the DM. We’ve been without internet for at least 12 hours now.

[Andy Smith @dencoguybu]

@quantumfiber I’ve not seen a response back yet. This is very frustrating. We are discussing options like tmoble. Can’t stick with a provider who doesn’t provide.

[Andy Smith @dencoguybu]

@quantumfiber I too had had the worst time with the transition to wifi 7. It’s miserable. Now I don’t have internet and work at home. We didn’t get all the right equipment. It says we need a smartNiD. We don’t have one and I don’t have 2 hours to wait on hold.

[Andy Smith @dencoguybu]

@quantumfiber Sent one.

[Andy Smith @dencoguybu]

@quantumfiber A DM to the quantum fiber account?