@TPEassist Good evening, we have advance tickets for tomorrow from Newcastle to Leeds, given the current travel advice can we use them this evening instead? Thank you
@TPEassist Thank you, so does earlier in the day include the evening before? I.e could we use our advance tickets for tomorrow morning this evening? Thank you
@LNER hi we changed our train ticket, if we need to claim delay repay I assume we get to claim against the full cost of the ticket and not just the change fee? Thank you
@LNER please can I ask if the 1406 York to Stirling is expected to run by train on Saturday? Journey planner says it is but website says road transport? Thanks
@LNER Hi, are there going to be your trains running 17, 18, 19, 20, 21, 22, 23, 24, 25 January 2026 please? You are selling tickets for the week after but not that week? Thank you
@LNER Hi our Eurostar was delayed. Was due in at 0900. We had a lner booked to Leeds at 1103. conductor has given us a stamped paper saying we can get the next available train as we have missed our connection. Would this be valid on the next lner from London to Leeds pls? Thx
@Eurostar please can I ask what compensation will be offered for todayโs disruption in additional to the normal delay compensation. We were on the 0857 from Brussels. Thank you
@waitrose Hi have a shop booked for delivery this afternoon but our travel home has been delayed and we wonโt be in at the delivery time. Is there any way we can cancel it please? Thank you
@parcelforce Good morning, I have a parcel from Germany that now seems to have two tracking numbers on your system. Can you please advise how to obtain import fees payment ref without waiting for letter. and which is the correct tracking code? Have already DM'd, thanks
@parcelforce Good Morning, I have a parcel been delivered by yourselves and according to tracking I have customs fees to pay. Apparently you send a letter detailing this, is there anyway you can give the payment details so I don't have to wait for letter? Thanks
@Tesco good morning, there is an item missing from our delivery order that we have been charged for. Can we have a refund for the item please. Thank you
@British_Airways Hi we just checked in for a flight this morning and our seats have been changed, and we are not even sat next to each other, can this be changed please? thank you