Dennis R. Mortensen

CEO and Founder of LaunchBrightly

[Dennis R. Mortensen @DennisMortensen]

@NikkiBeauchamp .... good old Amy and Andrew Ingram!! *and good to hear from you, Nicole. :-)

[LaunchBrightly @launchbrightly]

Support Ops is the biggest track at this year's Support Driven Expo — workflow design, reporting, release management & more.

See the full list of speakers: https://t.co/hzFuG6wcDn

#SDExpo #SupportOps

[LaunchBrightly @launchbrightly]

The Support Driven Expo is almost here 🥳

Join us in Chicago, Aug 24–26 for 3 days of practitioner-led sessions from support leaders sharing their stories.

Dennis and Josh will be in Chicago - come say hi 👋

Full lineup here: https://t.co/hzFuG6vENP

#CustomerSupport #KM

[LaunchBrightly @launchbrightly]

How does LaunchBrightly integrate with your app? It doesn't — and that's entirely by design!

We sign in like a regular user, captures screenshots, then discards the session. No plugins. No APIs to maintain and no engineering involvement needed.

👉 https://t.co/ZHhc3zhhKg

[Dennis R. Mortensen @DennisMortensen]

Replace one product screenshot. Update every help article using it automatically. Updating a single article image is doable. Knowing every place it's being used? Turns out, @launchbrightly keeps that map for you!

[Dennis R. Mortensen @DennisMortensen]

You know the drill. Your product changes every week. The screenshots in your Help Center don't. 🥹
Now you can create an automation recipe. Generate fresh screenshots. See @launchbrightly connect to Intercom and update those images directly in the articles. Done! :-)

[Dennis R. Mortensen @DennisMortensen]

LAUNCH: We've been working on screenshot automation for years, but we've just launched in the Intercom App Store, making it much easier to get started. Woohoo! 🎉 Check out the video below to see me use @launchbrightly to sync fresh screenshots directly into @intercom.

[Dennis R. Mortensen @DennisMortensen]

@AriTeman @pjux 🙌 .. good old Amy @xdotai

[Dennis R. Mortensen @DennisMortensen]

Here’s me generating documentation screenshots in 8 different variants from a single automation recipe for iGroups and their docs.

@launchbrightly helping to continuously maintain every screenshot variant in their docs. Pretty cool, eh!? :-)

[Dennis R. Mortensen @DennisMortensen]

@austin_rief no one I know is considering it ... long island, maybe! ;)

[Dennis R. Mortensen @DennisMortensen]

Playwright/Puppeteer et al make machine-generated screenshots look easy. But taking screenshots is only the beginning — the real challenge is operationalizing screenshot automation at scale.

The first 20 are easy. The next 5,000 are not. A few words :-)
https://t.co/G4kuwOH71O

[Dennis R. Mortensen @DennisMortensen]

But Fin doesn’t generate images — it reuses what’s already in your docs. So AI support quality is now tightly coupled to screenshot quality and freshness.

Screenshots aren’t a “nice to have”. They’re core support infrastructure.

Bias acknowledged — but I’ll die on this hill 😼

[Dennis R. Mortensen @DennisMortensen]

At @launchbrightly we automate screenshots to keep product visuals fresh at scale — and this week’s @intercom announcement validates the mission.

@Fin_ai replies now include screenshots pulled from help docs. Strong signal: visuals improve support outcomes, in AI-first world!

[Dennis R. Mortensen @DennisMortensen]

NEW FEATURE: @launchbrightly's Multiple Login Profiles capture accurate screenshots across demo accounts, roles, plans, and environments — in one unified screenshot audit process. 🚀

[Dennis R. Mortensen @DennisMortensen]

@mattturck @ProbyShandilya @milesgrimshaw 🙌

[LaunchBrightly @launchbrightly]

We’re just over 2 weeks from #ElevateCX NYC! 🎉

Our CEO & Founder @DennisMortensen will be speaking:

🎤 CX Audits: Why Humans Shouldn’t Be Diff Tools — freeing Support & CX teams to focus on meaningful work.

See the full lineup here: https://t.co/HAUDAfa7vM

#SupportOps #CX

[Dennis R. Mortensen @DennisMortensen]

... here’s a startup book recommendation. the picture should give it away. 😏

https://t.co/efKZSwgoZC

[Jason Shafton @jasonshafton]

@DennisMortensen launched https://t.co/KlggUJpN29 years ago, long before it wound up in Elon’s hands. Now, strangers are convinced they’ve found “young Elon.” Spoiler alert: that’s just Dennis.

We get the whole story on the new Founder Mode episode. Give it a listen.

[Dennis R. Mortensen @DennisMortensen]

@ptsi @CamcorderAI I need to come hang with you one of these spring days, @ptsi. Been using B&N “next door” as my once-a-week office😏

[LaunchBrightly @launchbrightly]

NEW: Launched two new storage integrations—Google Drive and Microsoft OneDrive—making it easier than ever to share your fresh product screenshots with teams across your business.

Check out more: https://t.co/uoNJKWqr01