LaunchBrightly

We run an automated process that continually takes on-brand and beautifully styled screenshots of all your SaaS product features.

[LaunchBrightly @launchbrightly]

@DennisMortensen Full Case Study here for those interested: https://t.co/0A4zZLp3g2

[Dennis R. Mortensen @DennisMortensen]

Here’s me generating documentation screenshots in 8 different variants from a single automation recipe for iGroups and their docs.

@launchbrightly helping to continuously maintain every screenshot variant in their docs. Pretty cool, eh!? :-)

[Dennis R. Mortensen @DennisMortensen]

Playwright/Puppeteer et al make machine-generated screenshots look easy. But taking screenshots is only the beginning — the real challenge is operationalizing screenshot automation at scale.

The first 20 are easy. The next 5,000 are not. A few words :-)
https://t.co/G4kuwOH71O

[LaunchBrightly @launchbrightly]

Better late than never 😅 — last week at the Support Driven Summit in LA was a good reminder of why these rooms matter. No posturing, just support leaders sharing real challenges openly and with candor.

A quick recap on some great sessions worth a read:
https://t.co/08pBirBC2p

[LaunchBrightly @launchbrightly]

AI is a multiplier. It doesn't play favorites.

If you have clean docs? AI amplifies them. If your docs are fragmented? AI scales that too.

The teams winning with AI are building solid foundations first 🫶

See more takeaways:
https://t.co/yQOs626uGt

#CX #ZendeskCXTrends

[LaunchBrightly @launchbrightly]

Not every conference is worth the travel. This one is. 🥳

The Support Driven Leadership Summit is in LA this week — real operators, real challenges, real conversations about where support is headed.

Josh will be there — come say hi 👋

#SupportDriven #CustomerSupport #CX

[LaunchBrightly @launchbrightly]

We’re a week late… but here’s a key takeaway from Customer Support Summit NYC:

The best teams aren’t just adopting AI — they’re pairing it with strong foundations (knowledge, governance, ops).

That’s where the real leverage is.

See a short recap:
https://t.co/JZhJqkKnnR

[LaunchBrightly @launchbrightly]

Customer Support Summit NYC kicks off tomorrow and we’re excited to see everyone! 🥳

If you’re attending, come say hi — always fun to meet the people behind great support teams.

And yes… the Diet Coke is on us 😄

See more details below:
https://t.co/7HroZlOxnr

[LaunchBrightly @launchbrightly]

We just helped a customer migrate their help center to Intercom, without breaking a single screenshot workflow.

No recipe rebuilds
No manual fixes
Flip the switch → automation resumed.

Screenshots should be living assets, not static files.

See more: https://t.co/DQu4LY8BHK

[LaunchBrightly @launchbrightly]

The Customer Support Summit NYC is almost here 🥳

Support teams are navigating rapid product changes & rising expectations — all while being asked to do more with less.

We’ll be in NYC March 10–11 connecting with leaders rethinking support

See more:
https://t.co/sVOjpsajH9...

[Dennis R. Mortensen @DennisMortensen]

At @launchbrightly we automate screenshots to keep product visuals fresh at scale — and this week’s @intercom announcement validates the mission.

@Fin_ai replies now include screenshots pulled from help docs. Strong signal: visuals improve support outcomes, in AI-first world!

[LaunchBrightly @launchbrightly]

Wrapping up an incredible year by saying thank you to the support community who shaped so much of what we built in 2025. See a recap of another great year and what we have cooking for 2026:

https://t.co/asyTJnkwdr

#CustomerSupport #knowledgemanagement

[LaunchBrightly @launchbrightly]

Tired of playing content detective with your help center? 🕵️‍♀️
At #ElevateCX NYC, our CEO @DennisMortensen will show how machine-led screenshot audits can surface UI changes automatically — no more pixel-hunting, just up-to-date docs.

https://t.co/bUYeMSRaHk

[LaunchBrightly @launchbrightly]

We’re just over 2 weeks from #ElevateCX NYC! 🎉

Our CEO & Founder @DennisMortensen will be speaking:

🎤 CX Audits: Why Humans Shouldn’t Be Diff Tools — freeing Support & CX teams to focus on meaningful work.

See the full lineup here: https://t.co/HAUDAfa7vM

#SupportOps #CX

[LaunchBrightly @launchbrightly]

📚 Content reviews aren’t linear — new features and updates make docs tricky.

The LaunchBrightlyIgnore label = a .gitignore for screenshots:

🔒 Pause auto-updates
👀 Keep visibility in audits
🌍 Works across Zendesk, Intercom and other docs platforms

👉 https://t.co/e2hTyUzku2

[LaunchBrightly @launchbrightly]

✨ Going global? Localized docs — esp. screenshots — are a must! They boost clarity + show commitment to a true native UX 🌍

But scaling across languages = chaos w/o automation.

Our latest guide shows how to automate multilingual screenshots 👇
https://t.co/epIL36M4G7

[LaunchBrightly @launchbrightly]

Keeping help docs aligned with fast-moving products is a struggle. That’s where Screenshot Audits shine:

🖼 Auto-capture product screenshots
🔔 Auto-alerts and visual diffs to identify changes
✅ Review + approve before help center updates

Dive deeper 👉 https://t.co/5KRjOwMYST

[LaunchBrightly @launchbrightly]

NEW: Launched two new storage integrations—Google Drive and Microsoft OneDrive—making it easier than ever to share your fresh product screenshots with teams across your business.

Check out more: https://t.co/uoNJKWqr01

[LaunchBrightly @launchbrightly]

The annual WTD Portland event for 2025 is almost upon us! Another great opportunity to connect with fellow Docs enthusiasts, sharpen your skills, and build relationships with an awesome community. Dive into the full speaker lineup from our latest blog:

https://t.co/ZLoSnIZQ5C

[LaunchBrightly @launchbrightly]

We will update every screenshot in your help center for you! Our experts will create automation recipes for each of your existing screenshots, instantly refreshing your help center. And it's complementary for NEW customers of platform! 🥳

Learn more here: https://t.co/sW4kTB9gYb