Katerina Maniataki

Senior Product Designer @intercom

[Daniel Beauchamp @pushmatrix]

Huh, so that's why text is called a string

[Emmet Connolly @thoughtwax]

For the past week Fin has been running on Apex 1.0, our in-house model for customer service. The model is the product now.

[Emmet Connolly @thoughtwax]

The new shape of design work is coming into focus. The role is expanding.

At @intercom we have defined three ways for designers to use AI for greater impact ↓

[Katerina Maniataki @desigink]

I just shared a new post:
“Reimagining design workflows: My journey into AI-first design”
How AI tools are changing the way I design, helping me move faster, think better, and collaborate smarter.

https://t.co/DzulJTAiyC

[Eoghan McCabe @eoghan]

Our redesigned @intercom values posters went up this week. They look so good! I wrote the values when I returned amidst a lot of cultural turmoil as an act of radical honesty about what a CEO really cares about. They have served us well and now the culture is remarkably aligned.

[Emmet Connolly @thoughtwax]

The new https://t.co/aoSkFIxUOJ website is now live, and it's looking pretty fine.

[Eoghan McCabe @eoghan]

Welcome to Off Script! In episode 1, @destraynor shares some poignant and emotive ideas to help us understand the great importance of this time in tech, some stories about our internal reaction to the dawn of modern AI, and some frameworks for how you can respond too. Enjoy.

[Fin @fin_ai]

Intercom's latest reporting upgrade is here, and it's not just a facelift! 📊

We're talking a whopping 74 new metrics, dazzling customizable charts, and next-level tools for root-cause analysis that'll make your old reports look, well…old. 🧵

[Katerina Maniataki @desigink]

@nicks_twt B- the comparison is much easier when you see them side-by-side

An alternative idea would be to create a stacked area chart. Area charts are great to visualize volume trends

[Nassos Kappa @nassoskappa]

This is the 9th edition of The State of UX report by the UX Collective: a critical look at our industry based on more than 1k articles published in 2023. 🤘 Kudos @uxdesigncc @fabriciot

https://t.co/X1NKCoeg2l

[Katerina Maniataki @desigink]

@stefanisg https://t.co/5mgjt6ENPM

[Emmet Connolly @thoughtwax]

Exciting job news: we're hiring a Senior Director of Product Design to oversee our core product at Intercom.

This is a special role with a big remit, overseeing the design and product direction of our Fin AI bot, Inbox, Automation tools, Messenger, and more.

👇

[Enzo Avigo @0zne]

Great product teams are able to make irrational decisions.

This is what happened to @intercom when they added emojis 🤯 😃 🏈 💜

The story:

[Katerina Maniataki @desigink]

@stefanisg Μπάμιες για να παραδειγματιστεί!

[Gustavs Cirulis @gustavscirulis]

📉 The default path for all innovative products is to eventually stagnate.

✨ The ones that thrive continuously re-invent themselves by setting a new vision that the company can rally behind.

But how do you do that? Here’s a step-by-step guide that we’ve used at @intercom 🧵👇

[Katerina Maniataki @desigink]

@roeske @drewcoffman Best app ever!

[Katerina Maniataki @desigink]

@stefanisg Hyaluronic acid and never forget your SPF

[Katerina Maniataki @desigink]

@javapapo Μόνο ντροπή :(

[eStathios @stathissouris]

Day 19 - Potters Bar - https://t.co/GwI1x9ZWOg

[eStathios @stathissouris]

Day 17 - Richmond Park https://t.co/p30wA5MieB