@NestleUKI Your website is terrible, I can't believe you haven't setup a specific page for this. The online form doesn't work, and two photos is more than 4mb, we have two tins therefore 2 batch numbers. It really shouldn't be this hard.
To be clear
I cancelled my booking
You sent me a free cancelled email confirmation.
Then 3 days later charged me an amount and it was different to the original booking anyway so this is all on your company.
You already have all the details but I will resend tonight.
Hi there Richard, we regret knowing what happened with your reservation, and thanks for contacting us. It sounds like the property has charged you incorrectly. Please bear in mind that, even if you make a reservation through our platform, the property is responsible for taking the payment in most cases.
If you've been charged incorrectly, or you haven't been refunded after a free cancellation within 15 business days, we can definitely take a look into it.
For us to help you here, please DM us the following details:
- Confirmation number
- Pin code
- Name on the reservation
@bookingcom Sent around 40 emails chasing a refund since June
You incorrectly charged me
You have admitted it
But you haven't returned my money, basically stealing then?
That time when the UK crowd literally Sang Triple H's Theme song which was never done by any crowd around the world.
Goddammit, Just give them a WrestleMania already. ๐ฅ๐ญ