Tushar Dev Sharma

Engineer, music enthusiast, guitar player.

[Tushar Dev Sharma @devsharmatushar]

In the last 4 months, the business promotion spam messages on WA have exploded.

Coincidence?

[Kunal Shah @kunalb11]

I am nearly 4+ Months In WhatsApp

I think of WhatsApp like a shared language, spoken by 3bn+ people. Sometimes we use words, and sometimes it’s a voice note to a parent, a sticker that ends an argument, or a "that was a fun dinner” at the end of the night. Language is at the heart of everything we as people do. We write letters, tell stories, get things done and make plans for the future. A WhatsApp chat is often where we start. 

Like any language, the people who use it shape it. They don't wait for permission. They find new things to say, and new ways to say them. Often, our users show us what should come next based on how they’re using the app and communicating in the world. 

I’ve spent the last few months listening and understanding what our users want from us and what I heard is simple: help people stay close to those who matter to them, and get more done on WhatsApp. So that's what we'll build.

First, we want to make connections richer.

Sometimes hearing someone's voice, sending a joke, agreeing on a plan or knowing they're safe is the whole point. People send over 10 billion voice messages and over 4 billion stickers on WhatsApp every day. As the way people communicate evolves, we will evolve these experiences with them. We'll make voice notes, groups, stickers and video simpler and more expressive, because how people feel close keeps changing.

Second, we want anything you do on WhatsApp to be as simple as sending a message. Too many things start in a chat and end with many more steps somewhere else: paying a bill, borrowing money, staying connected when you travel. Each handoff to another task costs time. We're working with financial services and telecom partners so that finishing something feels as easy as starting it.

Third, we want to make this all more efficient with AI. It should quietly find what you need, get things done and make sure you never miss a booking or an appointment. The best technology saves you time, so you can get back to the connections that matter.

None of this works without trust. WhatsApp handles over 100 billion messages and 2 billion calls every day. Trust takes years to earn and a moment to lose, and I don't take that lightly. Whatever we build, WhatsApp must remain simple, reliable and private. These principles we’ve had for years aren’t changing. Your personal messages and calls stay end-to-end encrypted. This and our quality bar stays the same.
What happens inside WhatsApp only matters for what it makes possible outside it: more time together, stronger communities, and fewer barriers between people and the lives they want to live.

Onwards.

[Tushar Dev Sharma @devsharmatushar]

@SwiggyCares @Swiggy 247856499140002

[Tushar Dev Sharma @devsharmatushar]

Looks like Swiggy AI is now better than actual humans? I asked for X and the human agent did Y.

@Swiggy

[Tushar Dev Sharma @devsharmatushar]

@Swiggy Was this actually a bot?

[Tushar Dev Sharma @devsharmatushar]

@Swiggy

[Tushar Dev Sharma @devsharmatushar]

Is @AirIndiaX the most horrible airlines in India atm? First, I got rescheduled from a 3 hr flight to a 9 hr flight, and then, at the airport I was informed that because of a delay my flight is now delayed by another hour.

[Tushar Dev Sharma @devsharmatushar]

@atherenergy how can I get more details on Ather's 8 year/80,000km extended warranty program? I have been unable to get a response from customer care. I always get a "we'll get back to you" and never hear back. I have followed up multiple times but haven't had any success.

[Tushar Dev Sharma @devsharmatushar]

I adore Rohit Sharma's captaincy strategies but have fail to understand why Bumrah isn't opening the bowling? I don't think this game will last 20 overs if you're trying to save him from the end.

#INDvsPAK

[Tushar Dev Sharma @devsharmatushar]

@AkasaAir extra smooth checkin at @GuwahatiAirport. Give kudos to Dibjyoti!

Also @GuwahatiAirport has come leaps and bounds from a couple of years ago. Departures gate to boarding gate in less than 30 mins. Very impressive! Please keep it up.

[Tushar Dev Sharma @devsharmatushar]

@featherlitein waiting for my order since 3 days. Bought from the Featherlite Kormangala store in Nexus mall. Everytime I call [phone] I'm promised a callback but I don't hear back ever. Now the phone is switched off. How can I cancel my order?

[Abhideep Das @Sportingabhi]

'Ek aur karega, haan karunga' and 'Toota hain Gabba ka Ghamand' - A couple of iconic pieces of commentary, featuring Indian Test cricket came on the same day, 11 years apart from the other. Something about this date, 19/01😍😇

[Suja Kunwar @kunwar_suja]

@myntra Order placed on 24th September, haven't received yet. Multiple out of delivery msgs, agent doesn't receive the call and gives reason for failed attempt as unable to reach the customer. Care executives not helping at all. This is frustrating! #Consumercomplaints

[Tushar Dev Sharma @devsharmatushar]

@BlueDartCares was expecting delivery today. Waited all at home, but surprisingly status says "consignee out of station". What is going on?

[Tushar Dev Sharma @devsharmatushar]

@EurekaForbes it's been 4 days since I raised a service request for my purifier. Haven't heard even once from your technician. When I call customer care, all I hear is "I've escalated". Complaint ID - CM-310822-1519730.

[Tushar Dev Sharma @devsharmatushar]

Hi @BlueDartCares, can you please help me with this? Waiting for my delivery; was expecting yesterday.

I've already emailed you.

[Tushar Dev Sharma @devsharmatushar]

And nobody has ever given me a call to update about the status. When I call them, all I get is "something will happen soon". And the drama on twitter here is to DM @atherenergy. Such BS!

[Tushar Dev Sharma @devsharmatushar]

@atherenergy delivery is such a joke. It's been 111 days since I booked and I don't even see a payment window opening.

[Tushar Dev Sharma @devsharmatushar]

@atherenergy delivery is such a joke. It's been 111 days since I booked and I don't even see a payment window opening.

[Tushar Dev Sharma @devsharmatushar]

@AmazonHelp Can I get a callback? When I call support, they say my issue has been "escalated" and they don't have any info! I don't know who to call for support now.

[Tushar Dev Sharma @devsharmatushar]

@amazonIN it's been two days since my guaranteed delivery date and I still don't have my order. Why the heck am I paying for prime?

[Tushar Dev Sharma @devsharmatushar]

@AmazonHelp @amazonIN this is absolutely unacceptable. My order says out for delivery but when I called and enquired with the delivery executive he says he is not coming. What the hell? On too of that Amazon isn't letting me cancel the order as well.