MONA DEWAN GUPTA

Managing Associate, ZEUS Law Associates

[MONA DEWAN GUPTA @dewanmona]

@HPIndia Please do monitor this case until the issues faced in the product are resolved to our satisfaction.

[MONA DEWAN GUPTA @dewanmona]

Hugely disappointed with the laptop, that is, HP Pav x360 Convert 14- dh1025TX purchased on 30.06.2021. Issues surfaced within a few months of purchase. Even after Numerous complaints and follow ups the same remains unresolved @HPIndia_MD @HPIndia Deficiency in services &product

[MONA DEWAN GUPTA @dewanmona]

@HPIndia I hope for a early resolution to this long standing unresolved issue too. Would keep you posted.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia Request you to please replace the laptop as it is nearly been a year that your team has been unable to resolve the issue being faced despite our constant follow ups and complaints.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia This kind of disregard of the Complaint of the consumer is totally unacceptable from a brand of your repute. I am totally disappointed and disillusioned by the after sale service and the quality of your Product.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia Please note that the Product has an extended warranty period till 29.6.2023.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 8.26th July 2021: Same Problem Occurs Yet Again.

SENT EMAILS TO REGISTERED EMAIL IDS BUT RECEIVED FAILURE NOTICES.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 6.29th June 2021: Engineer visit who looks at files and updates drivers. Assured issue will not re-occur.

7.6th July 2021: Call to confirm if issue resolution. Asked that case be put on observation as the issue may occur in a few days.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia The case number is 5068092463. Logs and dump files requested earlier sent to email and over WhatsApp. Assured call back and engineer visit in 48 hours.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 5.24th June 2021: Issue occurs again. Create a dump. Speak to analyst over WhatsApp who says case is closed as it was confirmed issue is not occurring. Explained how it was assured the case would remain open till resolution. Problem explained again. New case created.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 4.21st June 2021: Issue occurs again. Send details to email sent on 9 June 2021 by HP Team as informed over call. No response received.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia Asks for IDR and logs but issues self corrects. Explained the issue to him over call.
Asks that logs be sent when issue reoccurs and case will remain open till resolution.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 3.9th June 2021: Issue raised over WhatsApp Support again.
Asked to update BIOS. Issue occurs while speaking over chat. Analyst fails to understand the issue. Creates a case and arranges a call back for the next day.
The case number is 5067297210. Azad Singh Assigned to case

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 2.8th May 2021: Issue raised with HP Support over WhatsApp
Asked to re-install driver and restart laptop. No change in issue. Chat closed.

Issue self corrects after restart.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia 1.First Issue occurred on 9th Nov 2020.
Resolution Date: 13 Nov 2020
Resolution Provided: Replacement of Touchpad
HP Reference Number: 5056656175

Issue keeps occurring and resolving itself.

[MONA DEWAN GUPTA @dewanmona]

@HPIndia Product is, HP Pav x360 Convert 14- dh1025TX having Product Number 8GA92PA and Product Serial No. 8CG01315LH (“Product”) which my son, ADVITIYA purchased on 30-06-2020 from Vijay Sales.

[MONA DEWAN GUPTA @dewanmona]

#DelhiMetroIn5Words...way to avoid traffic jams

[MONA DEWAN GUPTA @dewanmona]

#DelhiMetroIn5Words...same train travellers but on different paths

[MONA DEWAN GUPTA @dewanmona]

#DelhiMetroIn5Words..different experience at rajiv chowk

[MONA DEWAN GUPTA @dewanmona]

#DelhiMetroIn5Words....delhi's pride through a ride