Doug Borchert

[Doug Borchert @dgborchert]

@Delta you kept us delayed at MIA for 16 hours yesterday before cancelling the flight at 10pm, yet you refuse to refund our flight and we're out $1,000? horrendous service, and you've lost a customer

[Doug Borchert @dgborchert]

@westelm I'm having a serious issue with your support team. Can you please help?!?

[Doug Borchert @dgborchert]

@JetBlue Just sent you a message. Looking forward to your prompt reply.

[Doug Borchert @dgborchert]

@JetBlue On July 11th you emailed everyone on flight B6190 an apology, saying you'd follow up in a week with a service credit. It's been two weeks, I haven't heard anything, and your customer service team won't respond. What's the deal??

[Keith Wasserman @Keith_Wasserman]

Your monthly reminder that “time and inflation” are real estate’s best friends.

[Shaan Puri @ShaanVP]

GUEST THREAD about.... Buying Businesses.

*How to find a business to buy
*How to finance it so you only put down ~10% or less
*How to grow it
*How to sell it for a profit.

Handing the mic to my buddy @SievaKozinsky who does this for a living....

[Doug Borchert @dgborchert]

@VZWSupport We pay for Verizon service so we can have working cell phones, I'm not paying another $250 just so my own phone works in my own home. And if that's the only choice you're giving us then I will happily switch to a competitor

[Doug Borchert @dgborchert]

@Verizon I've now spent three phone calls and 5.5 hours on the phone with your customer service team, unable to get a phone signal booster. Please put me in touch with someone who can help or I'm taking my fiance's advice and switching to @ATT

[Taylor Pearson @TaylorPearsonMe]

I have no idea how to test this but I suspect that that there is a strong correlation between number of history books someone has read and how moderate their opinions are.

History is a list of simplistic ideologies failing to work as promised over and over again.

[Ari Lewis 🚀 @amlewis4]

How Bundling Works?

@shishirmehrotra writes "bundling produces value for both consumers and providers by giving access for (and revenue from) CasualFans"

https://t.co/rdRMc4cJYj

[SelectFew @SelectFew]

Wondering if there’s an afterlife for all the poor twitter jokes deemed just barely not funny enough to share

[Doug Borchert @dgborchert]

My quarantine puppy's unlimited energy and erratic sleep schedule has made me really appreciate the little moments of calm and quiet every day that I used to fill with feed scrolling. Learning to appreciate silence is a blessing.

[Tony Abbacchi @tonyabbacchi]

If you’re too arrogant to challenge your own belief system, growth will tend to keep its distance from you.

[SelectFew @SelectFew]

Trying to market your brand without specialists is like letting your mom give you a quarantine haircut. It might end up OK, but we’ll stick with the pros.

[Doug Borchert @dgborchert]

One of many gems from @kevin2kelly: Before you are old, attend as many funerals as you can bear, and listen. Nobody talks about the departed’s achievements. The only thing people will remember is what kind of person you were while you were achieving. https://t.co/Ki10Zwaohl

[Tony Abbacchi @tonyabbacchi]

If you listen to most people, what they say they want and what they do tell different stories.

This is because they’ve checked out instead of engaging.

Hate your job?
Change it.

In a toxic relationship?
Make a move.

Life is manifested one choice at a time. Don’t waste yours.

[Tom Bilyeu @TomBilyeu]

Once you realize that you can learn anything, you don’t let people put limits on you, and you sure as hell don’t mope around and focus on negative shit.⁣⁣
⁣⁣
There is no universe in which I would let someone else infect me with their negative, fixed mindset.⁣⁣
⁣⁣

[Doug Borchert @dgborchert]

Sweeping predictions of post-pandemic life should all be taken with a grain of salt, but the discussion of how remote work fits into (or defines) our future seems to be happening across all industries, geos, and demos https://t.co/gtP9QHpuNm

[ChiefDigitalOfficer @ChiefDigOfficer]

"The cold reality is that larger companies are in a better position to ride out market fluctuations due to their cash reserves, borrowing power, and contract discipline."