I work in marketing and understand customer retention programs. I also know other people who have received birthday cards from chewy for their deceased pets. This is clearly a retention system breakdown on @Chewy’s part that needs to be addressed.
My experience with @Chewy is the exact opposite of everyone else’s. They sent me a out-of-the-blue birthday card for my late cat, which felt like pouring salt in my wound. I messaged them about it and received a canned response. No accountability on their part, just callousness.
I asked them to delete my account, which took several tries. I know losing my future business won’t matter to them. But their lack of care for ripping into my grief with an unwanted card is so hurtful and all I can do is avoid patronizing this heartless business in the future.
@altonbrown Bern’s for sure! Also Columbia in Ybor for old school Florida. Oxford Exchange is a pretty spot to walk around and grab some coffee or tea.
It’s been an exceptionally tough couple of weeks. Shout out to @Sputina for this amazing box of Japanese snacks to brighten my day! Can’t wait to try them all (except for the uni crackers, those are for Scott).
My favorite game is wondering how severely delayed my @JetBlue flights are going to be. So far today’s flight is 5 hrs delayed, which messes up my returning to work. Best was the 11 hr delayed flight in 2018 that made me lose days & money from my honeymoon. I need a new airline.