Dick Bourke

Co-founder of Scorebuddy, cloud based #QA solutions company.

[Dick Bourke @dick_bourke]

Please join Scorebuddy and premier Global Outsourcer 5CA for this timely and informative webinar on 5CAs pioneering approach to working remotely.  5CA has more than 15 years of experience utilizing a work from home culture and operation. https://t.co/hbPTrprcLm

[Dick Bourke @dick_bourke]

Please enjoy our previously recorded, informative webinar featuring Rick Lepsinger, Author of Virtual Leadership sponsored by Scorebuddy: Delivering Call Center Quality Working Remotely Check out this video: https://t.co/22a1uBpgHc?

[Dick Bourke @dick_bourke]

In the #callcenter, productivity is one of the greatest and most important challenges you’ll face. The more efficient your call center agents, the lower your overhead costs and higher your revenue. According to Scorebuddy’s latest blog, It’s that simple. https://t.co/KzhMdmbXaW

[Dick Bourke @dick_bourke]

@RicardoSGulko @score_buddy Thanks Ricardo, happy to be of service! Stay tuned for more posts...

[Dick Bourke @dick_bourke]

@IrishRail I’ve misplaced a pair of gloves on your service to Malahide arriving in Tara Street at 5:23. Could someone from lost and found please contact me if anything is found. Thanks

[Dick Bourke @dick_bourke]

Keep your agents productive and engaged by implementing our best practice tips: https://t.co/1tLihzSzR2 #productivity #Customerservice

[Dick Bourke @dick_bourke]

Read our top tips on how to improve your customer satisfaction by identifying the correct quality metrics. https://t.co/l4DBliFw8H #callcenter #qualityassurance

[Dick Bourke @dick_bourke]

The “eight and skate” approach can lead to low #customersatisfaction and a high agent turnover rate in the #callcenter. Keep this from happening by following these 7 simple steps: https://t.co/Xffbg5Dmpl

[Dick Bourke @dick_bourke]

Taking advantage of QA data from a call center can lead to higher customer satisfaction, driving profits farther. https://t.co/X9579jdyET
#callcenteranalytics #qualityassurance

[Dick Bourke @dick_bourke]

Customer expectations have become harder to appease over time. But here’s how you can catch up with the times and give your customers the experience they deserve. https://t.co/oRfFKZBswv #callcenter

[Dick Bourke @dick_bourke]

Call center agents have a profound impact on your NPS score. So why don’t more companies use QA to improve #customerexperience? Find out more: https://t.co/dnFaytY9nr #CallcenterQA #NetPromoterScore

[Dick Bourke @dick_bourke]

First Contact Resolution, Response Time, Schedule Adherence: If you don’t recognize these metrics, you’re managing your call center QA all wrong. Learn more about which metrics you should be measuring: https://t.co/43CNCVChd1

[Dick Bourke @dick_bourke]

Take a look at how adding quality metrics to your call center data analytics can improve customer satisfaction. Read on: https://t.co/jml8lUiojQ
#CallCenter #QAMetrics

[Dick Bourke @dick_bourke]

68% of customers would consider leaving a business after a bad experience with their #callcenter. Don’t let that be you! Hear how #speechanalytics can improve the customer experience. https://t.co/yFi1wJwvFi #QASpeechAnalytics #ContactCenters

[Dick Bourke @dick_bourke]

7 simple tips for designing #callcenter incentive programs to improve agent productivity. https://t.co/uHYsnSCObD #productivity #Customerservice

[Dick Bourke @dick_bourke]

#CallcenterQA is no longer just a community buzzword, but rather is a crucial aspect for improving #NPSScores. Here, we take you through the steps of implementation. https://t.co/UPZ9rlYTc3 #NetPromoterScore #QA

[Dick Bourke @dick_bourke]

A great customer experience isn’t just a consideration; it’s a necessity. That’s why a @Zendesk - @Scorebuddy integration can be invaluable for your #CallCenter. https://t.co/VtUC1hN8bG

[Dick Bourke @dick_bourke]

It takes only a few minutes to set up but will completely change how you manage your #callcenter. Learn more about the Zendesk-Scorebuddy #integration in our blog: https://t.co/4t7yAIm79Q

[Dick Bourke @dick_bourke]

Improve your #NPSScore and #CustomerExperience - How? By introducing QA analytics into your #callcenter. Read more in our blog: https://t.co/Mi1h038V9O #NetPromoterScore

[Dick Bourke @dick_bourke]

Have you heard words like “analytics software” or “artificial intelligence” being thrown around the call center recently? Here’s why: https://t.co/BlQeU65bIB