Andy Jackson

[Andy Jackson @digfor_andy]

@Hyperoptic what has happened to your customer service? You used to be so good but each of the 4 people I’ve spoken to over the past week have been incredibly rude and unhelpful! All your infrastructure is installed yet I’m continually being fobbed off about no availability

[Andy Jackson @digfor_andy]

@SkyHelpTeam Today was my fourth call to them Alison….

[Andy Jackson @digfor_andy]

@SkyHelpTeam Awful customer service from Sky Mobile - iPhone arrived damaged and in the course of trying to get it replaced I have been told that I’ve declined to send evidence when I hadn’t been asked to. I can’t wait to read the transcripts of these imaginary conversations!

[Andy Jackson @digfor_andy]

@SkyHelpTeam So I’m stuck with a phone I can’t use and no way to have it replaced or refunded until the case team deigns to call me at some unspecified time in the future

[Andy Jackson @digfor_andy]

@SkyHelpTeam Im afraid it’s your mobile team exhibiting the dreadful customer service I mentioned! They are the ones that called, couldn’t get through so closed the case(!), then wrote in the notes that they’d spoken to me and I’d refused to provide evidence - none of which is true.

[Andy Jackson @digfor_andy]

@SkyHelpTeam I’m told that only the ‘case team’ can do anything about this matter, but as they are unable to be contacted directly I’m required to wait for a call and make sure I’m not doing anything else and miss the call lest they give up after one try and close the case again.

[Andy Jackson @digfor_andy]

@SkyUK Awful customer service from Sky Mobile - iPhone arrived damaged and in the course of trying to get it replaced I have been told that I’ve declined to send evidence when I hadn’t been asked to. I can’t wait to read the transcripts of these imaginary conversations!

[Andy Jackson @digfor_andy]

@axainsurance I know that it’s tough at the moment, but I don’t think it’s appropriate to respond to legit claims with emails saying that you are “frustrated” by the number of claims you’re receiving.
Particularly when you asked for the same info 3x and then ignore what I’ve sent

[Andy Jackson @digfor_andy]

@rickygervais After Life 2 is absolute perfection

[Andy Jackson @digfor_andy]

@sarahcpr This is epic! 🤣

[Andy Jackson @digfor_andy]

@kiripritchardmc Currently trying to get my wife to cut my hair but she’s not convinced! My view is that even if she does a terrible job, it’ll be infinitely better than if I try to do it myself! 😂

[Andy Jackson @digfor_andy]

@AppleSupport Contacted you via DM

[Andy Jackson @digfor_andy]

@AppleSupport When I send photos / screenshots through the Messages app, the recipient receives a very blurry version of the picture. When you send the same photo via AirDrop or directly after taking a screenshot, the images are received fine - is this a known bug?

[Andy Jackson @digfor_andy]

@SubwayUK Your new advert sounds unnecessarily loud and violent! It scares the life out of me every single time it comes on! #subwayuk #sortitout

[Andy Jackson @digfor_andy]

@PhilRosenthal Just finished watching Somebody Feed Phil and found it the most interesting, uplifting and inspiring series I’ve watched in a long time! Fingers crossed there will be a season two!

[Andy Jackson @digfor_andy]

@AvivaUKSupport I've tried on both iOS and Windows 10

[Andy Jackson @digfor_andy]

@AvivaUKSupport Still broken I'm afraid!

[Andy Jackson @digfor_andy]

@AvivaUKSupport Are you aware that your travel insurance quote page on your website has been down for 2 days?

[Andy Jackson @digfor_andy]

6.5 hours on a flight from #NYC with a small child kicking your - exactly what I wanted #BritishAirways

[Andy Jackson @digfor_andy]

I wonder if the #BBC know that you can hear all of the background 'off air' conversations in the commentary box! #bbctennis #Wimbledon