@carolmetcalfe16@carolmetcalfe16 (2)… service to reach you quicker. We feel your frustration and greatly appreciate your understanding and patience in this rare situation. Our customer service team have warned all customers to expect this, and will update you as soon as your order progresses 👍🏼
@carolmetcalfe16 Hi Carol. Unfortunately due to Royal Mail strikes out of our control until 31st August, they are experiencing delays and your parcel has been held with them for approximately 10 days. Unfortunately as your order is a reglaze, we cannot send a replacement via another … (1)
@kenkenniff Thank you. Have you tried ringing our Customer Service team on 01494 362300? This line is open 9am-6pm Mon-Fri and 9am-1pm on Saturdays. Please provide the correct PD you wish to change it to.
Customer: Please can you fix my current glasses? I'm getting headaches and things are still blurry.
Us: Sure, all we need is your latest prescription. Out of interest, when did you last have your eyes tested?
Customer:
@carto09 Hi, yes our phone line is running as normal until 6pm. Please be patient as the team are very busy and often have a queue of callers. Alternatively, you can email [email protected] or we can assist you via DM. Thank you for your understanding.
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@SueGalley1 Oh Sue, we’ve all been there 😩🤣 Of course you can order the same frame online using the ‘frame only’ option! Will you require us to refit your current lenses into the new frames? Doing this yourself poses risk of lens damage. Feel free to call us to discuss your options 😊