G-man

Demand Excellence

[reynoldsgroup @reynoldsgroup]

Hey @mcuban it’s my first experience with @costplusdrugs and has been dreadful. I placed an order and it’s nowhere to be found. Getting someone on the phone or in chat is impossible. Emails aren’t replied to. I had higher expectations. For a first timer this has been bad.

[G-man @dirtypretzel13]

@Delta hold flight 1097 - a group traveling to RDU is delayed in ATL. You were late on the inbound…give them an assist.

[G-man @dirtypretzel13]

SIXT - now that’s a rental car company. Needed a little assist in Charlotte tonight and did they deliver. @nationalcares @Budget - big fails from both of you!

[G-man @dirtypretzel13]

@AmericanAir - one of the worst experiences ever with your airline. Top to bottom disaster - and you send me this in a chat after you don’t solve my issue. #legendary

[G-man @dirtypretzel13]

@LASairport why the long delays in getting flights out East today???

[G-man @dirtypretzel13]

@AmericanAir new tagline “ruining vacations for over 95 years”.

[G-man @dirtypretzel13]

And here’s my issue……

[G-man @dirtypretzel13]

@AmericanAir a massive line at the gate to fix all the missed connections.

[G-man @dirtypretzel13]

@AmericanAir @Delta - Delta please add more West Coast options from RDU! You’d win the customer care battles in a runaway versus AA.

[G-man @dirtypretzel13]

@AmericanAir Absolute train wreck today AA team. How does a flight that arrived 12 hours earlier not get a full maintenance check in advance????

[G-man @dirtypretzel13]

@AmericanAir - flight #8 from LAS…when is it really boarding? And why was maintenance not performed last night after the flight arrived at 7:21pm???

[G-man @dirtypretzel13]

@AmericanAir and it keeps getting worse and worse. Respond please

[lauren 🤠 @Lo_quacious]

2 incredibly frustrating travel experiences both at the hands of @AmericanAir

[G-man @dirtypretzel13]

@Delta - nice prompt response from AA today….and you still haven’t responded from yesterday. Losing your customer focus?

[G-man @dirtypretzel13]

@AmericanAir Thank you for the quick response

[G-man @dirtypretzel13]

@AmericanAir AA2280 when is it really leaving? Need to arrange transport and no
Real answer

[G-man @dirtypretzel13]

@Delta - not enough AI agents to respond tonight???

[G-man @dirtypretzel13]

@Delta you have a very unhappy Platinum
Customer…hit me back asap

[G-man @dirtypretzel13]

@AskAmex I have multiple cards….and am not happy about a booking with @Delta. Hit me back now.

[G-man @dirtypretzel13]

@MBonvoyAssist can you explain why your app won’t allow me to directly add a second guests name to an existing reservation? I’m stuck on hold listening to your Lynyrd Skynyrd playlist..awful experience