~roz~

[~roz~ @divaroz20]

@Hertz I returned my car to your location in Union Station days ago and am still getting texts to extend my rental. I’ve gotten nowhere with customer service. What is going on?!

[~roz~ @divaroz20]

@firefliesai help! Why is it so insanely difficult to unsubscribe from a pro account? Instead of being directed to a cancel button, my only options are to keep my current plan or claim a discount to stay in the current plan.

[~roz~ @divaroz20]

@semafor Sound working now but volume is quite low. Thanks

[~roz~ @divaroz20]

@semafor Volume is not working on the livestream

[~roz~ @divaroz20]

@badbirdiegolf do you have AI handling your customer service emails? I have been trying to resolve an issue with an incorrect return shipping label for WEEKS to no avail. At this point I need a real human to help me.

[~roz~ @divaroz20]

@CSCServiceWork your app wiped my account to zero and now it’s impossible to get a human on the phone- or anyone to respond via email-to fix this issue.

[~roz~ @divaroz20]

@SabrinaSmolders Nope. That’s a future shoplifter of America right there.

[~roz~ @divaroz20]

@iah this is the 3rd water bottle filling station I’ve seen with an expired (red) filter status. Not helpful to those of us that want water!! Please change them

[~roz~ @divaroz20]

@Hertz how do I speak to a human? I need a receipt from a past rental and the website is not providing it. An endless loop on your 1-800 is not ok.

[~roz~ @divaroz20]

@SParms_Official I mailed in an exchange and it’s been weeks. I’ve reached out multiple times and have heard nothing back. I need either my items or my money back. #CustomerService

[~roz~ @divaroz20]

@Uber when will you bring back shared rides to #WashingtonDC? We want to have that as option!

[~roz~ @divaroz20]

@lyft when will you bring back shared rides to #WashingtonDC? We deserve to have that as an option.

[~roz~ @divaroz20]

@Uber_Support I was one of the people stuck on #I95 and every day you keep charging me more and more for a ride that was never completed! Please stop! I’ve tried to reach someone through the app but it’s impossible to get through to an actual human. @nbcwashington @ABC

[~roz~ @divaroz20]

@Uber I was one of the people stuck on #I95 and every day since then you keep charging me more and more for a trip that was never completed! Please stop! To make matters worse- it’s impossible to get ahold of an actual person for Uber customer service! @washdcnews @washposthelp

[~roz~ @divaroz20]

@Amtrak I was on the Carolinian Monday night when service was terminated in Richmond. I spent 48 hours there before I was able to get a train back to DC. I never got an email from Amtrak acknowledging service disruption or the reason for disruption. I need one for trip insurance

[~roz~ @divaroz20]

@bln231 @GovernorVA @VaDOT Most motorists assume that bc we live in a first world country the roads will be treated in a timely fashion and rain and snow won’t completely disable a major highway.

[~roz~ @divaroz20]

@LouisVuitton I always get my bags hot stamped.. the R looks alright but the C and S is struggling. I’m waiting to talk to a manager right now about something that should be impeccable. #customerservice #precision #quality

[~roz~ @divaroz20]

@MattressFirm just had this $3500 Simmons Beauty Rest mattress delivered and the stitching is so sloppily done on the mattress top I am questioning the integrity of the mattress itself. Very disappointing.

[~roz~ @divaroz20]

@TempurPedic how long do ppl have to wait to get #customerservice? I have emailed, called to no avail. This is unacceptable.

[~roz~ @divaroz20]

@vacasarentals I didn’t have heat at my unit for the first 24 hours of my 3 day stay in 15 degree Colorado. How much longer do I have to wait to get this issue addressed by your team? #customerexperience #CustomerService #safetyissue