diyinfosec

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare asking again. It’s been 6 days since I provided you the requested details. Your agent Bhupinder Singh Mehta has closed the ticket without initiating the bank transfer. This is my third message. Don’t cheat, pls reply.

[diyinfosec @diyinfosec]

@makemytripcare @makemytrip @MakeMyTripTech
I had paid 106,000 INR for a flight that was canceled on 17-Apr-2020. Following up for refund since then. See this disappointing screenshot. Seriously?!!
BookingID: NN7812253330912
@WIONews @consumerforum_ @DGCAIndia

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare your agent is asking me to wait another 10 days. All I am asking is on WHAT DATE have you initiated my bank transfer. It hardly takes a day or two from then and not 7-10 days. I tried asking again and this is the reply I got (attached). Can you answer clearly pls

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare PLEASE INITIATE the bank transfer, it has been 5 days since I submitted the bank details and all you have done is asked me to wait and closed off the ticket. If you already initiated the transfer provide me the date you initiated it. Pls don’t ignore this msg too

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare After 20 days of agreeing to refund I still dont have money. 3 days back I was asked to submit my account details again but your agents have not initiated the transfer yet. Also, no one is responding over email. Can you initiate the transfer and confirm?

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare I beg to disagree. Attaching the last response I got. It doesn’t tell me anything. I need to know if the cancellation fee refund has been initiated and if yes on what date? I have seen how careless you are about your customer concerns, need a clear answer.

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare any update? Has the cancellation fee refund been initiated??

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare I have no update about the cancellation fee refund. Your agent Sourabh is not responding when I asked him if the transfer has been initiated. Can you confirm this? I am tired of chasing you people for more than a year. Latest email attached

[diyinfosec @diyinfosec]

@makemytripcare Done

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare you have charged me cancellation fee of Rs 1298 to process the refund for a ticket that was booked in Feb 2020. Can you refund the same?

[diyinfosec @diyinfosec]

@makemytripcare unfortunately I have been asked to wait multiple 30 days since last year. Don’t know how much you will make customers suffer because of your negligence. Also, remember airline will not refund K3 because you delayed the refund beyond the financial year. Hope it ends this time.

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare as per your DM (attached) the resolution has been shared. I checked the said email and strongly disagree. I have asked further clarification on the vagueness of the reply. Please ask your agent to reply back.

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare It’s been 4 days and all I have been given is a vague answer. I repeated the question yesterday again to your agent (attached) but haven’t gotten any follow up in the last 24 hours. Can you ask a competent agent to answer my questions as per this email

[diyinfosec @diyinfosec]

@makemytripcare Your DM (attached here) is not helping me at all. It’s been over 450 days of chasing for a refund and no responsible reply. Zero transparency and lame excuses at your end. Also, stop sending lame DMs and provide the refund for the 106000 Rs that I paid you in February 2020

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare as per your DM, I have checked my email (attached). Your agent Deepak Prakash has not answered a SINGLE question I asked so I have asked him again. Please ask your agents to answer sensibly, it’s been 450 days now, don’t hide behind DMs, reply here

[diyinfosec @diyinfosec]

@makemytripcare Got your DM, attaching proof

[diyinfosec @diyinfosec]

@makemytripcare This is the DM I got, attaching proof
Please don’t play any more games and process the refund

[diyinfosec @diyinfosec]

@makemytripcare This is the DM I got from you. Attaching proof. I don’t know what “reach out shortly” means but I will wait for your resolution

[diyinfosec @diyinfosec]

@makemytripcare @makemytripcare please respond. The last mail was from agents - Arka Dam and Subhapriya Das, asking NOC for the third time and of course hero agent Mukul Singh who promised priority refund @NTTDATAServices - your employees are seriously lying or clueless… 450 days and 106000 Rs