David Jonnes

founder of juicy commerce, a digital product, programme and project management consultancy. Give us a squeeze.#prodmgmt #Ux #usertesting #socialmedia #christian

[David Jonnes @djonnes]

@British_Airways heres the facebook post from my sister who has been massively let down. Please sort it out https://t.co/jzd238xDxp

[David Jonnes @djonnes]

@freetrade I wonder if you could get in touch with me urgently. You have been receiving a Direct Debit from me for months that I was not aware was still active & it is not accrued in my account. The amount outstanding is significant and I’m not getting speedy resolution on this

[David Jonnes @djonnes]

@British_Airways what is going on with your website. Stressful!

[David Jonnes @djonnes]

@British_Airways what’s going on with website and app? Can’t book a seat change or book hold luggage. Nobody from customer care responding and nothing listed on your sites. Hundreds of people are struggling and no assistance. So many reporting outage

[David Jonnes @djonnes]

@British_Airways

[David Jonnes @djonnes]

@AvantiWestCoast Have reported this incident to BBC Birmingham

[David Jonnes @djonnes]

@BBCBhamPR people stuck on Avanti train bound for Birmingham for 4 hours. Terrible mess. Please report this as its wholly unacceptable. People missing flights, concerts etc.

[David Jonnes @djonnes]

@saran_bates @AvantiWestCoast Not good enough. Passengers are still stuck on a train that should have arrived in Birmingham at 550pm. They don’t only want fare back. They want compensation. Missed dinner plans, concerts etc.

[David Jonnes @djonnes]

@AvantiWestCoast Not good enough. Passengers are still stuck on a train that should have arrived in Birmingham at 550pm. They don’t only want fare back. They want compensation. Missed dinner plans, concerts etc.

[David Jonnes @djonnes]

@RuthieS85 @AvantiWestCoast Not good enough. Passengers are still stuck on a train that should have arrived in Birmingham at 550pm. They don’t only want fare back. They want compensation. Missed dinner plans, concerts etc.

[David Jonnes @djonnes]

@sainsburys Thank you. Please update website and Google store listings too

[David Jonnes @djonnes]

@sainsburys your store on Lewes road Brighton does not have a pharmacy. Please remove the sign, update your website / update Google. Waste of petrol & time today when our daughter is ill and in need of medication. I understand things take time but others have complained online.

[David Jonnes @djonnes]

@BootsHelp I doubt that.

[David Jonnes @djonnes]

@BootsUK why do you insist on ripping customers off? This is a 700% markup #loveyourcustomers #happyholidays

[David Jonnes @djonnes]

@TefalUK I’m afraid not. It was a Christmas gift.

[David Jonnes @djonnes]

@TefalUK got this Jamie Oliver pan last Christmas but Teflon is coming off. Always use non-metal on it. Can you advise? Thanks.

[David Jonnes @djonnes]

@BBCr4today you should not make political judgements on radio 4. Why did you just respond “good” when there were reports that Cummings might quit?

[David Jonnes @djonnes]

@BorisJohnson suggest we give people guidance to stick a red card in their window or on their door if they need help with groceries. Include email address and phone number so others can contact them.

[David Jonnes @djonnes]

@TLRailUK really dangerous to cancel a train because of “late running” and to turf 1000 people out of train onto an already busy wet platform. More concerned about KPIs than your customers.

[David Jonnes @djonnes]

@Belstaff dear customer care: what repairs do you offer? Have a Panther brown leather jacket. Needs studs, poppers, new lining and leather waxing. An old and trusted friend!