David Sherwood

[David Sherwood @DJSherwood81]

@PhoenixCoachZoe @SITS_UK Hi Zoe, loved your presentation - you demystified this topic; esp liked the “fact or feeling” method. Thanks! D

[David Sherwood @DJSherwood81]

@stephenmann @HardwickAndy

[Stephen Mann @stephenmann]

Great to see people interested in #experiencemanagement at
#SITS22
#ITSM #ITXM

[David Sherwood @DJSherwood81]

#SITS22 top quality presentation from @RobAkershoek ��how to get the Ops back into DevOps…

[David Sherwood @DJSherwood81]

@SophieDanby @HappySignalsLtd Putting the Ops back in DevOps….

[David Sherwood @DJSherwood81]

@SophieDanby @sysaid 😃

[David Sherwood @DJSherwood81]

#SITS22 first up, Service Management Automation

[David Sherwood @DJSherwood81]

Time to celebrate! I am now officially enrolled at Arden University! some years have passed since I was last a student…..so excited to get stuck into the first module. #anticipation #msc #strategicitmanagement #nevertooold @arden_uni.

[David Sherwood @DJSherwood81]

"This article by @SteveBMorgan shares ten key characteristics of a good #ITSM tool selection process and highlight some of the pitfalls you’re likely to encounter along the way. https://t.co/QmlV2XzxF6 via @itsm_tools" Thoughtful, pragmatic advice; what else would you consider?

[David Sherwood @DJSherwood81]

@Joe_the_IT_guy @HardwickAndy

[David Sherwood @DJSherwood81]

@thepapabell @sundeepnsingh @Disney @themandalorian This is the way....

[InvGate @InvGate]

Which should you be using? ITIL? ISO 20000? COBIT? Or all three? This blog aims to help you answer this question. #ITSM https://t.co/997EkRhJe2

[David Sherwood @DJSherwood81]

I was fortunate to attend the town-hall @Arcadis India, presented by our CEO. There was enthusiasm in the room challenging questions and insights into 2020. IT Support strategy help deliver business strategy; focusing on the co-creation of value #Arcadis #GEC #ITServices

[David Sherwood @DJSherwood81]

@HardwickAndy @MisterFij And you can now download the practice guides (first 14 practices) as of this morning

[David Sherwood @DJSherwood81]

@itsm_tools @stephenmann Helpdesk / Helpdesk Agents - imho should always be the “Service” Desk (or iterations thereof - Service being the keyword) and is staffed by Analysts and not 007 Agents :) @Kate_from_IT

[RNLI @RNLI]

In response to the @MailOnline & @thetimes:we are proud of our international work. Its saves (mostly kids') lives. And we haven't kept it secret - it's in our annual report, on our website and in the media. We spend just 2% of our expenditure on this work: https://t.co/STztOxG1OP

[David Sherwood @DJSherwood81]

@Joe_the_IT_guy 28,000 Desktop & Laptop Assets scanned/synced with the CMDB - data enrichment and BI progressing well. This work has contributed to the transformation of the annual refresh cycle; >predictability >efficiency >business confidence. #bmc #ITAM @HardwickAndy @Kate_from_IT

[David Sherwood @DJSherwood81]

@HardwickAndy @Joe_the_IT_guy Thanks Andy #changecontrol #globalsupportdelivery

[David Sherwood @DJSherwood81]

@Joe_the_IT_guy @InvGate And again 😆 @HardwickAndy we were discussing this topic earlier today. #globalsupportdelivery