Douglas Kim

Partner - Brewer Lane VC | Research Fellow at MIT Connection Science Institute @ Media Lab | Fintech Healthtech insuretech

[Douglas Kim @dkimbpm]

@harrismonkey I'm buying this on an auction, driving it to 88mph, going back in time to November 2019, setting fire to the stall selling bat meat in #Wuhan. Better spent money I figure.

[Douglas Kim @dkimbpm]

And the reply from @ChaseSupport is “oh looks like it was a trip cancelation not a delay - so you have to refile”. Seriously wth is that? And what kind of svc experience is that? I get a third party insurer is the policy administrator but chase owns the brand and product

[Douglas Kim @dkimbpm]

Small rant about @Chase #SapphireReserve trip delay and cancelation benefit. Months after numerous requests for more details and promises by well meaning agents that I’m all set, I login to find the claim is closed. No explanation, no email, nothing. Weird

[Douglas Kim @dkimbpm]

@BestBuySupport how does one even get in contact with you?

[Douglas Kim @dkimbpm]

@Chase has possibly the most frustrating chatbot ever to exist. Unable to answer or process the most basic of situations it cannot understand basic English. Well here’s one place where agentic AI will never displace humans I guess.

Stuck in this loop 3x same response

[Douglas Kim @dkimbpm]

#VisionPro unboxing to begin

[Douglas Kim @dkimbpm]

@DisneyPlusHelp Your rep Justine solved it!! Awesome service

[Douglas Kim @dkimbpm]

@DisneyPlusHelp is the site down? Can’t login etc

[Douglas Kim @dkimbpm]

@DisneyPlusHelp Can’t even login on Apple TV - nor iPhone app nor browser

[Douglas Kim @dkimbpm]

@DisneyPlusHelp My issue is your site keeps generating an error when logging in - gets spinning wheel upon trying to login w browser and on the app it just doesn’t do anything

[Douglas Kim @dkimbpm]

I spent time yesterday with my mentor and coach Robert Millard. Many of you in the MIT community may know Robert as the Chairman Emeritus of the MIT Corporation - which owns the MIT University, MITIMCo (the investment management company that manages MIT'…https://t.co/FFeIpjC0ul

[Douglas Kim @dkimbpm]

Not to be missed - Ekine Akuiyibo, PhD and @sebchakraborty from D & G insurance on what it takes to finally break free of legacy architecture in insurance

#insuretech #digitaltransformation https://t.co/TsavuQEew1

[Douglas Kim @dkimbpm]

One of the last industries to automate - will need #automation.
You can't just hire your way out of this problem.

3 companies I think that make a big difference in automation:

1. Front of the house: e.g. Presto from Krishna K. Gupta and
2. Back and m…https://t.co/v4FHri2m36

[Douglas Kim @dkimbpm]

School is out, but the learning and collaboration does not stop at MIT. Today Jane Wilkinson and @DrTarekFadel of the MIT Koch Institute for Integrative Cancer Research organized an incredibly important event on Cancer Vaccines.

No where else on this p…https://t.co/YlArr7j9kV

[Douglas Kim @dkimbpm]

Back in the day when I first started running both sales and #customersuccess, I made some pretty big screwups.

Despite having:

1. The latest tools

2. Extremely dedicated team members who toiled away at implementation

3. Fantastic user #NPS and #cust…https://t.co/CP9iJly9OE

[Douglas Kim @dkimbpm]

The definition of vector is magnitude and velocity. When the direction is off, even well meaning, high functioning work executed with high magnitude and velocity will result in massive misses.

Phase 0: In the early days, when the company is run by a su…https://t.co/QfxuujF5nr

[Douglas Kim @dkimbpm]

Thank you Taco Bell / Team Lyders - A Franchise of Taco Bell for championing the needs of the essential hourly workforce with modern benefits from partners like Avibra.

This will lead to better employee attraction, retention and satisfaction!

cc: Yoge…https://t.co/EIvtAsWN5K

[Douglas Kim @dkimbpm]

Congratulations @UshurMe and @hpeter5 and the entire Ushur team - going from strength to strength ! https://t.co/9uhDXeLAM1

[Douglas Kim @dkimbpm]

If you’re at #underwriting #innovation you can’t miss @rscharrer from AXA Group Operations https://t.co/LJGDLuIXDZ

[Douglas Kim @dkimbpm]

Commencement speakers at MIT Graduations are typically a fairly solemn affair. You have the usual mix of politicians and captains of industry.

So it was pretty unusual last week to have Mark Rober as the commencement speaker. Sadly, not being super sa…https://t.co/C8knbzevVi

[Douglas Kim @dkimbpm]

Apple announced #VisionPro . It’s stunning and probably the best implementation of #AR #VR till date.

While they weren’t first to market - they made a better product that will win.

Just like iPod wasn’t first to market, the iPhone wasn’t first to mar…https://t.co/tCeWC6wr9m