David Lahey

Chief Customer Officer | Advisor | Founder
Passion for #leadership #RevenueGrowth #CustomerSuccess #cx #ex #operations
Exits from @TalixHealth @Jobvite +4 more

[David Lahey @dlahey]

@_jenniconner_ In addition to frequency, do you prefer 30 or 60 minutes on average @tobi_emonts @jdhawl

[David Lahey @dlahey]

@noam If you do get kicked off, consider it another step forward in your success.

Thanks for what you and the team are building at https://t.co/jrzMJaynV1

[David Lahey @dlahey]

@CramerTracker @elonmusk https://t.co/UisyqP02UN

[David Lahey @dlahey]

Truth bomb from @bchesky while being interviewed by @tanyadua

"Your culture is often forged in your darkest moments, not in your best moments. And I think that sometimes constraints breed creativity."
-Brian Chesky, Co-Founder & CEO, Airbnb
#quote #leadership #QOTD

[David Lahey @dlahey]

@ttunguz Your wisdom and insights have helped so many of us. Thank you. Look forward to to learning more about the new chapter.

[David Lahey @dlahey]

@NWischoff #truth
Wishing you and yours a very Happy Thanksgiving

[David Lahey @dlahey]

That moment you come home from a weeklong business trip only to find this waiting for you. Thank you @nrmehta and @GainsightHQ !
#firstclass #humanfirst #customersuccess #cco

[David Lahey @dlahey]

“If Customer Success is doing its job, the renewal should be a foregone conclusion.” #QOTD

[David Lahey @dlahey]

I'm guessing @nrmehta will be watching #TNFonPrime 🏈 for the insider reveal of #TSMidnights even though his favorite @steelers are not playing.
https://t.co/xixfDTeHkn

[Taylor Swift @taylorswift13]

Midnights teaser trailer tonight during the 3rd quarter of Thursday Night Football on @primevideo so … meet me there?

[David Lahey @dlahey]

@nrmehta Why not have Sales operate under the same customer segmentation that we usually have in Customer Success? This approach would better align the two departments as well as improve the customer experience.

[David Lahey @dlahey]

Fascinating article by @tedgioia as I've spent my entire career driving adoption, engagement, and positive outcomes of different technologies.

AI algorithms cannot replace the human element. Need to balance qualifiable as well as quantifiable impact.
https://t.co/Oy3ltBMnqe

[Gillmor Gang @gillmorgang]

Has the Internet Reached Peak Clickability? https://t.co/JgVGI2fnp8

[David Lahey @dlahey]

@iamdulma I learned a lot of life lessons in my 20s and found my 30s to be about professional growth.

[David Lahey @dlahey]

@eshap @amazon @netflix @GamePass_XBOX @Apple @Spotify I sure hope @Apple works things out soon, because the current #NFL+ streaming service is a joke. What’s the point in subscribing if you can’t view all regular season games?

[David Lahey @dlahey]

There's no better company-wide metric than Net Revenue Retention because #NRR is the result of cross-departmental efforts. It also fosters collaboration.

Important that leaders help each team member understand how their individual efforts make an impact.
https://t.co/YG6rufZoL7

[David Lahey @dlahey]

I'd like to think I'm at least The Keeper as described by @consultingchris.

I see myself as a work in progress on finding the balance between "sharing knowledge widely" and letting my work/results do the talking. #CX

https://t.co/9FihGhcSSG

[David Lahey @dlahey]

Some recent personal experiences got me thinking more about #CX, the emotions around it, margins that drive it, so I wrote a post at https://t.co/nlsCjbcGjM

I'm no @btemkin , but I've admired his #CustomerExperience work for years and hopefully the #cxcurve contributes to it.

[David Lahey @dlahey]

@gillmorgang It's not any better from the 11.
https://t.co/fwPs8J9KEu

[David Lahey @dlahey]

Always impressed with the quality of every #AppleEvent

Thought I was going to finally upgrade from iPhone 11 Pro to iPhone 14 Pro, but according to @Apple's own site, it doesn't seem very compelling.
https://t.co/LGgw7KiXQx

[David Lahey @dlahey]

Difficult economic environments are like forest fires…they clean the forest floor of debris, open it up to sunlight, and nourish the soil. That which remains grows as a stronger and healthier ecosystem.

[Nichole Wischoff @NWischoff]

Dont know of a single VC firm that has raised their target fund size since March. Bar is much higher for firms raising and much higher for founders. Good for the ecosystem.

[David Lahey @dlahey]

A SaaS company's ability to build Community is key to success. @nrmehta mentions @salesforce with #Trailblazers, which aligns with my thoughts on @Intuit doing it really well too with their #ProAdvisors.

Pro Tip: The "If you build it, they will come" strategy alone does not work

[Nick Mehta @nrmehta]

There’s a lot of discussion on Community-led Growth nowadays. I’d argue community is more fundamental to a company than just a growth strategy. For SaaS, it’s the most fundamental part of your product🧵@tiffeoda @rosiesherry @RichMillington @brianoblinger @caremjo @hollyfirestone

[David Lahey @dlahey]

1 Queen since 1952 at 25 years old, who served for 70 years
15 UK Prime Ministers, going back to Sir Winston Churchill
14 US Presidents, going back to Harry S. Truman
RIP Elizabeth 🇬🇧