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[D @dnakrani]

@MercedesBenzUSA @WaltersMBZ Are your cars really safe? GLE 350 locks with key inside, dash goes blank, jerks slam seatbelts. After 3 visits, dealer says “no issue.” Same dangerous issues continue. #CarSafety #Mercedes #GLE350 #AutoSafety

[D @dnakrani]

@etihad @EtihadHelp do you have an update?

[D @dnakrani]

An email sent to @etihad @EtihadHelp @UAEmediaoffice and yet issue has not been resolved yet. This has been traumatic experience in these testing times for my family. @HamdanMohammed

[D @dnakrani]

@EtihadHelp @etihad @EtihadHelp This is not a request for urgent solution, we initially raised the issue 4 days back. The agent said it’ll take 24-48 hours. We called back after 48 hours and the new status was it’ll take additional 96 hours to investigate the issue. #neveretihad

[D @dnakrani]

@EtihadHelp @HamdanMohammed @etihad @EtihadHelp We have been bearing since last 4 days. I’ve 20 hours before my flight takes off. Ethically, you should’ve resolve the matter before earlier. Etihad has been lingering since last 4 days.

[D @dnakrani]

@EtihadHelp My family flight is in next 22 hours. I need to know ASAP. As per the COVID-19 protocol, I need to get PCR test done. Should me and my family get it done or not? What if the issue is not resolved in the timely manner? There are so many questions, and no answers.

[D @dnakrani]

@EtihadHelp Now please don’t back and say to call your call center. I’ve been doing so since past 4 days. Either they hang up or they say this has been escalated to higher authority and will get back to you.

[D @dnakrani]

@EtihadHelp I don’t understand why is it taking so long to escalate the issue.
My family has upcoming flight in 24 hours. What should I do? As I mentioned in the email Spouse and daughter can’t travel by themselves. If my family members don’t show up, you guys will blame it on us.

[D @dnakrani]

@EtihadHelp @etihad @EtihadHelp Case was already submitted while back. Please stop circling around the bushes. We have submitted all the information. I would suggest, please do your side due deligence and fix the issue. As requested, please see case number below

2202181175168, 2202181175169

[D @dnakrani]

@EtihadHelp @AnkitNakrani2 @DXBMediaOffice @UAEEmbassyUS @etihad @DXBMediaOffice @etihad @EtihadHelp has canceled all our tickets and want us to re-pay for new tickets.

[D @dnakrani]

@etihad @EtihadHelp Experiencing worst customer service from Etihad Airline. I called in to check if there is any fare difference for change in flight for future date? While checking, one of their representative canceled my confirmed flight. @etihad please resolve the issue ASAP.

[D @dnakrani]

@EtihadHelp @AnkitNakrani2 @DXBMediaOffice @UAEEmbassyUS can you please look into this matter ASAP. An email has been sent to you with detail explanation regarding the situation. My family is suffering and we can’t afford such high cost of fare change for the mistake Airline made. @etihad @EtihadHelp

[D @dnakrani]

@EtihadHelp @etihad @EtihadHelp After being on a call for over an hour, they hung up the phone again. Pease show some respect to your customers. It seems like they don’t care about their customers or their sentiments. Pease show some ethics and stop looting people. @UAEEmbassyUS

[D @dnakrani]

@EtihadHelp Your team is no help. You guys expect to pay for new flight for the mistake which we didn’t make. We are the ones who are suffering. My purpose of the travel was to pick up my sick wife and 2 year old child. Your agent messed up one of our reservation.

[D @dnakrani]

@EtihadHelp That’s the problem, I don’t have time. I will miss my flight if this is not resolve ASAP.

[D @dnakrani]

@EtihadHelp @etihad @EtihadHelp once again, the waiting game is on! They promised to give me a call back in 10 mins. It’s been an hour since I’m waiting for their call. It’s been more than 48 hours and issue still persists with no resolution. #Etihad @UAEEmbassyUS

[D @dnakrani]

@EtihadHelp Now @etihad @EtihadHelp is asking us for us pay for the fare change for the mistake we never made. @UAEEmbassyUS @UAEmediaoffice

[D @dnakrani]

@EtihadHelp Is this how you treat your loyal customers? By hanging up phone on them. Felt very disrespectful and disappointed. @etihad @EtihadHelp

[D @dnakrani]

@EtihadHelp The issue is heading to no resolution. I got transferred to 3 agents in 3 hours conversation. The end result was that they just hung up the phone on me. This is just frustrating

[D @dnakrani]

@EtihadHelp This is just so not done. You are telling me that my flight is confirmed, but not my daughters? How is that possible? I’m able to select seats and it shows that my check in is in 24 hours @etihad @EtihadHelp #donottravetihad #worstcustomerservice