donmfil

[donmfil @donmfil]

@LIRR How do you keep passengers trapped on a train in Penn Station for 20+ minutes during equipment issues without giving us the option of getting off? Car 9810 had no announcements/cell service. This comes after a LIVE roach fell on me in car 7001 this morning. Embarrassing!!

[donmfil @donmfil]

@optimum is down for the millionth time!!! I will post every outage until I switch to @verizonfios. 26 more days with your God awful service. I've never been more excited to cancel anything in my life!!!! Multiple neighbors are down again as well. We've all filed FCC complaints.

[donmfil @donmfil]

Woke up to no internet AGAIN. Five weeks of constant outages and unplugging equipment like it’s my job. @optimum, I’ll post every single outage until I cancel at month’s end. Can’t come soon enough. Counting down to @verizonfios. Can't wait to switch!!

[donmfil @donmfil]

@optimum just a few hours away to being able to call and cancel your horrible service. I cannot wait!!!!

[donmfil @donmfil]

@OptimumHelp @verizonfios @optimum I've reached out MULTIPLE TIMES!!! Persistant outages keep happening. I've wasted hours of my life on the phone with you people with ZERO improvement. At this point I'm the idiot for waiting so long to switch.

[donmfil @donmfil]

@verizonfios send your cable/internet sales team to the Woodlands Co-op Complex in Islip. @optimum has been horrible with multiple outages and no solutions for WEEKS. We're experiencing another outage now. MANY of us want to switch. You'll definitely get some new customers.

[donmfil @donmfil]

@OptimumHelp @verizonfios @optimum I’m beyond disgusted. Another outage this morning. DOZENS of outages in one month with no help or solution. Completely unacceptable. Switching to Verizon TODAY and I cannot WAIT to call and cancel @optimum. You just threw away a loyal customer of over 30 YEARS. Absolute failure.

[donmfil @donmfil]

@OptimumHelp @verizonfios @optimum FCC complaint has been completed by myself as well as multiple neighbors. Thanks for the repeatedly horrible service these last almost 5 weeks with ZERO resolution on your end. You guys are a perfect example of how to lose customers.

[donmfil @donmfil]

@OptimumHelp @verizonfios @optimum I was already on the phone AGAIN for 40 minutes (after MULTIPLE phone calls these past four weeks). You have DONE zero to fix any issues. Myself and many neighbors in my development have filed FCC complaints.

[donmfil @donmfil]

@optimum My services are down AGAIN for the 100th time this week. Your service is atrocious. @verizonfios Please reach out because I need to switch.

[donmfil @donmfil]

@LIRR How is an 8 car train appropriate for a rush hour train with 9 stops and two transfers? For real, how is this okay? Don't worry, you'll be collecting my raised fare next month. You have to do better. People are standing everywhere. It's not safe.

[donmfil @donmfil]

@LIRR I'm supposed to be walking into my office in NYC right now. I'm not even in Bethpage. Horrible commute this morning. Thanks for making me an hour late to work.

[donmfil @donmfil]

@LIRR the 501pm Penn to Ronk is packed. You eliminated almost all express trains and added Queens stops which causes more crowding. You really need to rethink your schedules. The COVID schedules don't work anymore.

[donmfil @donmfil]

@optimum Haven't had Internet or cable all day and night. We got it back for a couple of hours and it's gone again. Your communication is terrible. FIX THE ISSUE!!!!!!!!!

[donmfil @donmfil]

@LIRR I moved to the next car, 9052 and the AC is on but barely. You are killing me.

[donmfil @donmfil]

@LIRR car 9051 has no AC. This is on one of your newer trains.

[donmfil @donmfil]

@LIRR It's been all week.

[donmfil @donmfil]

@LIRR why is the the 727 am Ronkonkoma to Penn short cars for a third day in a row? This is a standing room only train when it is 12 cars. It becomes dangerously overcrowded. Do you guys even care?

[donmfil @donmfil]

@LIRR on the 525 pm Penn to Ronkonkoma. Signs are not working and there have been no announcements in car #7735. We can't see out of the cloudy windows, and with no signs or any announcements, people are running for the doors at every stop. Do better.

[donmfil @donmfil]

@LIRR This is AFTER Jamaica. It's actually more crowded now. This is a 12 car train. This train needs to be split into two different trains. You have to make changes.

[donmfil @donmfil]

@LIRR When will you ever address the peak schedule issues? The 5:24 PM train from Penn to Ronkonkoma is extremely overcrowded every day, with people standing in aisles. Adjustments need to be made. It's ridiculous.