@MarciaM84588354 We will be happy to look into this for you. Please send us a DM with your confirmation number, full name on reservation, email address, and the last 4 digits of the card charged, so we can assist you better. Thank you for choosing Hilton! - Fran
@pktfulosnshine Hey there @pktfulosnshine - We're sorry your stay was anything less than stellar, and would like to look into this further. Please DM your reservation details so that we may assist you further. Thanks for choosing Hilton. -Klynne
@y_my75 Hi, we're sorry to hear about your experience. Please DM us the details about your concerns, including the full name on the reservation, email address, phone number and stay details (full hotel name, check-in, and check-out dates), so that we can assist further. -Lee
@nick_benrieys Hello@nick_benrleys. We'd be happy to look into this. Please DM us your name, Honors Number, confirmation number, email and phone number listed on the account. If this is a third party booking, we would also need the booking source, and stay dates. Thanks. -Katrina
@grassrootgalt It looks like your account is not currently accepting direct messages. Could you please try following our page? Once you've done that, we'll try sending you a message again.
Thank you for your patience. - Fey
@grassrootgalt That sure does sound frustrating -
Please DM us the Primary Guest's full name and emai on the booking, as well as location at the airport and contact phone number,, so we can further assist you.
Thank you for choosing Hilton. We'll be watching for your message! ~Athena
@TinaMarieFla Hi Tina ~We're so sorry your room still isn't ready after the 4 p.m. check-in time. Please DM your confirmation number, name, email, and phone number. If booked through a 3rd party, include the booking source and hotel name, so we can assist. Thanks. ~Cath
@bulaar We're sorry to see this and appreciate you bringing it to our attention.
Please send us a DM with more details about what occurred, along with your full name, reservation confirmation number, email address, and phone number associated with the reservation. -Mere
@Im_kaaylinn Oh no! This isn’t the experience we strive for. Please DM us your full name, confirmation number, phone number, and email on the reservation. If booked through a third party, include the hotel name, stay dates, and booking source. Thank you – Fey.
@myfairlondon Hi and thank you for reaching out. Please send us a DM with your reservation details along with the email address, and we can also notate the reservation. Thanks. -Mere
@John453675 Hi Mia. We'd like to know more about your experience. Can you please send us a DM with your reservation details, contact details, and more info about your stay? We look forward to out conversation. -Natalie
@tofusikder Hi, you should definitely expect your room to be ready by the posted check-in time. If it's not, let us know, so we can help! Please send us a DM if you need to continue the conversation. Thanks for choosing Hilton! -Melissa
@raiseurvoice21 Hello - We're sorry to hear this! Please send us a DM with more details along with your confirmation number, full name, email address, and phone number, so we can look into this further. - Huda
@Vermeir8Michael Oh no, Michael - This isn't the experience we want for you. Please follow and DM us with your reservation information to assist you further. Thanks for choosing Hilton. -Klynne
@Vasangiri4 We appreciate you bringing this to our attention. Please reply with your confirmation number, email and phone number for verification. We will review your reply and determine the best way to move forward and assist you with a resolution. Thank you for choosing Hilton. -Zon