Doug Ingram

[Doug Ingram @drdougingram]

#ToHelpMyAnxiety @UoNHumanities

[Doug Ingram @drdougingram]

#christmasjumperday #uonhumanities

[Tramlink Nottingham @TramlinkNottm]

Delighted to announce that young pupils from @AldermanPounder will become #Nottingham’s first ‘Trambassadors’, allowing the tram to work even more closely with schools, local children & the communities we're proud to serve. Find our more at https://t.co/zikozHtVno

[Doug Ingram @drdougingram]

@Uber_Support I've just received a DM from Uber Support that is word-for-word a response I received from them 3 days ago, and takes NO ACCOUNT of the issues I've raised in the meantime. It appears that Uber Support simply issues stock replies rather than respond to complaints.

[Doug Ingram @drdougingram]

@Uber_Support Order no. F43ED. I’ve provided this information (and other details in DM) loads of times.

[Doug Ingram @drdougingram]

@Uber_Support I was in the process of a dispute with Uber Support - and they have now just simply closed the email conversation:
#UberUK #Uber #UberComplaints #UberEats #UberEatsUK

[Doug Ingram @drdougingram]

@Uber_Support It does seem notable that having publicly asked for these details, which I provided by DM (though I'd already provided them), Uber has not then used them to contact me. I can't help wonder if this is just for show in public. #Uber #UberUK #Ubereats #UberComplaints

[Uber Support @Uber_Support]

@drdougingram Hi Doug, please provide us with the email address and phone number linked to your account, so we can look into this further.

[Doug Ingram @drdougingram]

@Uber_Support I have already provided these in a DM! But I'll do so again.

[Doug Ingram @drdougingram]

@Uber_Support I made a formal complaint to Uber, specifying carefully, politely and precisely the issues. This is the response - noting that I've been told that the 'company policy' is confidential. #uber #ubereats #uberuk #ubercomplaints

[Doug Ingram @drdougingram]

@Uber_Support The email address for complaints in Uber's T&Cs - that cover UberEats as well as other Uber services - does not apply for food delivery, so Uber tells me. How can that be? #Uber #UberEats #UberCompalints #UberUK #UberEatsUK

[Doug Ingram @drdougingram]

@Uber_Support Why is it that complaints to [email protected] - THE CONTACT IN UBER'S TERMS AND CONDITIONS - receive no reply? #Uber #UberUK #UberComplaints #UberEats #UberEatsUK

[Doug Ingram @drdougingram]

@Uber_Support I've come to the conclusion that Uber's 'internal policies' prevent them from responding properly to customer complaints. It seems that they have some kind of a crib sheet and they simply string together sentences from there, regardless of the complaint raised.

[Doug Ingram @drdougingram]

@Uber_Support I made a complaint a few days ago to [email protected] - the email address in Uber's T&Cs - and have received no response. Is it Uber's practice to ignore complaints from their customers? #Uber #UberComplaints #UberEats #UberUK #UberEatsComplaints

[Doug Ingram @drdougingram]

@Uber_Support Can someone explain to me why an email to [email protected] doesn't receive a reply? This email address was taken from Uber's published T&Cs. #Uber #UberEats #UberComplaints #UberUK #UberEatsComplaints

[Doug Ingram @drdougingram]

@Uber_Support I'm trying to work out why Uber thinks it's okay to repeatedly draw my attention to Uber's 'discretion' in their T&Cs, but refuses to 'respond accordingly' in the same paragraph. Can companies just pick and choose what they want to adhere to in their published T&Cs?

[Doug Ingram @drdougingram]

@Uber_Support Uber claim no responsibility for any services they facilitated, yet won't allow the 'Third Party Provider' to approve a refund - how does that work?! (UBER T&Cs + email from Uber Support) #UberEats #Uber #UberEatsComplaints #UberComplaints

[Doug Ingram @drdougingram]

@Uber_Support Based on 30+ emails (which, of course, I can draw on to demonstrate every part of this), I asked Uber to refute anything in the statement below. They did not do so. Anyone expecting fair treatment from Uber Support should beware. #UberEats #UberEatsComplaints

[Doug Ingram @drdougingram]

@Uber_Support #Ubereats #Uber #Ubercomplaints #UberEatsComplains Uber Eats is refusing me the full refund that the restaurant agrees I should have. The reason: internal policy. So I asked, 'What is that policy?' The answer:

[Doug Ingram @drdougingram]

@Uber_Support It seems that if you have a complaint about Uber Support, the only people you can complain to are ... Uber Support!
#UberEats #UberEatsComplaint #UberComplaints #UberEatsUK

[Doug Ingram @drdougingram]

@Uber_Support My experience of Uber Support is that different people offer the same 'platitudes' in almost exactly the same words (from a crib sheet?), but that they refuse to deal with the issues, refuse to offer any explanation and refuse to take complaints seriously.