Funmi Akinyele, PhD

[Funmi Akinyele, PhD @drfunminijoy]

Now at more than 96 hours without a resolution. Published Corporate contact emails are a dud. No functional phone numbers except reservations. Customer service agents have been "investigating," with claims of escalation. This is not rocket science. #WorstAirlineExperienceEver

[Funmi Akinyele, PhD @drfunminijoy]

@info_NRC how does one get help on your website? The listed phone number is not going through, chat is offline all the time and there's no response to email. Kindly advise.

[Funmi Akinyele, PhD @drfunminijoy]

@Chloecakesndmre Seems he's at it again... he just called me, telling me he's calling from the United States, mentioned my name, and expressed shock when I said I didn't remember him and didn't have his number. SMH #ScammerOnTheLoose

[Funmi Akinyele, PhD @drfunminijoy]

@IBEDC_NG Thank you for the update, however, why the load shedding? The rains just barely stopped, is there already an issue with generating electricity? Or, is this a case of IBEDC not purchasing enough from TCN to serve customers?

[Funmi Akinyele, PhD @drfunminijoy]

@Google @googleafrica I reached out once again to the Google Support specialist via chat. I have requested escalation, and I've been told it has been escalated to "our higher team" and an irrevocable decision has been made by "our higher specialist." What does that even mean?

[Funmi Akinyele, PhD @drfunminijoy]

@Google @googleafrica What does it take to get a proper response to an inquiry? For over two weeks now , I have attempted to get a payment issue resolved and I keep getting the runaround from representatives and no responses from specialists. Help, please.

[Funmi Akinyele, PhD @drfunminijoy]

@Oyoaffairs @seyimakinde Are you aware that roads fixed a few months ago have started to develop craters? An example is the road at the intersection of Bodija and UI ... and the rains haven't started yet. Why is this? Enquiring minds would like to know. @AdebolaAlobeda

[Funmi Akinyele, PhD @drfunminijoy]

Whose not so smart "bright" idea was it to block the left turn into UI? It's simply increased the chaos, the risk to pedestrians, and the melee of taxis, kekes, and bikes are not helping. Were people even consulted? This is inconvenient @Oyoaffairs @seyimakinde @AdebolaAlobeda

[Funmi Akinyele, PhD @drfunminijoy]

@SIMPLEMobile Thank you. I have just spent over two hours with two different agents with the issue yet unresolved. I will send a DM now as a last resort before I move to a different provider

[Funmi Akinyele, PhD @drfunminijoy]

@SIMPLEMobile trying to get a SIM activated has been a waste of my time, a non renewable resource. Two agents, 2 different perspectives... both ending in silence.. The lack of knowledge is astounding. How many customers have you retained? I hope there are other viable services

[Funmi Akinyele, PhD @drfunminijoy]

@SIMPLEMobile how long does it take to activate a SIM? Why can't you uncouple a SIM when coupled with an IMEI? What if the phone is inaccessible? Why do your agents go quiet when unable to resolve an issue? So many questions... perhaps a different provider is the answer

[Funmi Akinyele, PhD @drfunminijoy]

23 days later and there is still no successful resolution to my @qatarairways ordeal. There is so much disorganization and lack of communication. I finally received a response to my email from @qrsupport 20 days after it was sent, and there was inaccurate and outdated info.

[Funmi Akinyele, PhD @drfunminijoy]

@qatarairways @qrsupport Almost 3 weeks later without a successful resolution.... even after the airline error was ascertained. How long exactly does it take to get issues resolved? Consumer Protection requires 30 days so we continue to wait to see. #WorstAirlineExperienceEver

[Funmi Akinyele, PhD @drfunminijoy]

@qatarairways @qrsupport .... still waiting

[Funmi Akinyele, PhD @drfunminijoy]

Now at more than 96 hours without a resolution. Published Corporate contact emails are a dud. No functional phone numbers except reservations. Customer service agents have been "investigating," with claims of escalation. This is not rocket science. #WorstAirlineExperienceEver

[Funmi Akinyele, PhD @drfunminijoy]

@qrsupport @qatarairways I have responded to your messages via DM since yesterday, and I am still waiting for your feedback from the investigation and escalation.

[Funmi Akinyele, PhD @drfunminijoy]

@qatarairways I am a bit confused.... I thought issue escalation meant that action occurs quickly. We have been on this issue with @qrsupport which has continued for more than 32 hours. There is a flight in just over 12 hours that is affected. This needs to by resolved urgently

[Funmi Akinyele, PhD @drfunminijoy]

@qrsupport @qatarairways This is inaccurate. Your agents are uninformed and untrained. Details have been provided via DM several times and live chat is unavailable. Kindly review your DM

[Funmi Akinyele, PhD @drfunminijoy]

@qrsupport @qatarairways May I kindly get someone who is knowledgeable and is able to read and understand to resolve this issue, please? I am still getting the runaround and going in circles #WorstAirlimeExperienceEver #WhereisactualCustomerService? #INeedJustice #TimetoSueYet?

[Funmi Akinyele, PhD @drfunminijoy]

@qatarairways @qrsupport Already did this on Tuesday, September 10, 2024. Kindly review your DM

[Funmi Akinyele, PhD @drfunminijoy]

More than 72 hours without a successful resolution by @qrsupport even with all the information provided multiple times. This is the much acclaimed @qatarairways ... I guess the accolades are not well deserved. I expected this to already be resolved. #WorstAirlineExperienceEver

[Funmi Akinyele, PhD @drfunminijoy]

@AirwaysQatir Already did this on Tuesday. Kindly review your DM

[Funmi Akinyele, PhD @drfunminijoy]

@USDOT please clarify how to reach Aviation Consumer Protection. I may need to report @qatarairways @qrsupport . There may be several violations that require aviation consumer protection. Plus, heir published corporate contact info is outdated #WorstAirlineExperienceEver