Dr. Srimoyee Mukherjee @drsrimoyee - Twitter Profile

about 2 years ago

#Attention_needed_asap: We booked tickets for Boston to Kolkata flight via New York and Abu Dhabi for 15th September 2023. When we reached Boston airport and went to chekin to Jet Blue (Etihad domestic partner) counter and faced an unexpected problem. They told that my husband and 7 month old daughter cannot board the flight since their name is incomplete in the ticket. We told them when we filled the booking form for Etihad the place for name could only take a specific number of letters and since my Husband's and daughter's name is long we just put the Initial letters of their name. The jet blue counter staff asked us to contact etihad customer care to change it to full name and we did likewise. The actual problem and non-cooperation started then, the person (Rahul as it was told by the personnel over phone) told that to fill the whole name the etihad will charge us $ 200 per passanger! The conversation started around 4 p.m Boston time 15th September, and that person told that he will fix it within 5 min (4-5 times he told this), but was intentionally delaying and keeping the call on hold, saying that since the connecting flight was Jetblue he needs time. I was there standing in the que with my daughter and my mother (immobile due to knee problem) _with my husband, facing extreme physical and mental fatigue. We kept on requesting the person to do it fast since the chekin end time was nearing, but he intentionally delayed and at the last moment he got his supervisor (an Indian lady) who very rudely told us they cannot put the full name of my daughter and husband after talking to them for 1 hour in phone! Then when we asked for refund, they told that they cannot refund us, but the Jet Blue authority was ready to refund their part! Since the Etihad authority was not changing the name intial to full name (it's easy from their system with a good intention) the Jet Blue authority with a good jesture and helping hand couldn't refund their amount. In addition, there was a return ticket also, we were forced to lose that return ticket part also, without any cooperation from Etihad authorities. We were forced to miss the flight and lose a lot of money which could have been fixed with generous and helping hands of the Etihad customer care. This is a tremendous example of customer nonfriendly and unprofessional attitude and seemed that Etihad authority doesn't care about their customers. We were forced to book a flight next day 16th September with Qatar Airways (Thanks to the cooperating Qatar airways customer care who helped us to book in the last moment with patience and care). We want a soultion in this case, it has been more than a year and the customer care is not helping at all, I have contacted them several times with the hope of getting a positive reply but all they have to say is that they cannot find out the phone calls! Attached is a screeshot of how many times I tried to contact them starting from day 1 of boarding. Outgoing calls on the flight day (Sep 15) are important for consideration. We would to any extent to get this matter resolved and get back the money lost. @etihad @EtihadHelp @antonoaldo @FalcioniMassimo @etihad_bureau @EtihadPremium

drsrimoyee's tweet photo. #Attention_needed_asap: We booked tickets for Boston to Kolkata flight via New York and Abu Dhabi for 15th September 2023. When we reached Boston airport and went to chekin to Jet Blue (Etihad domestic partner) counter and faced an unexpected problem. They told that my husband and 7 month old daughter cannot board the flight since their name is incomplete in the ticket. We told them when we filled the booking form for Etihad the place for name could only take a specific number of letters and since my Husband's and daughter's name is long we just put the Initial letters of their name. The jet blue counter staff asked us to contact etihad customer care to change it to full name and we did likewise. The actual problem and non-cooperation started then, the person (Rahul as it was told by the personnel over phone) told that to fill the whole name the etihad will charge us $ 200 per passanger! The conversation started around 4 p.m Boston time 15th September, and that person told that he will fix it within 5 min (4-5 times he told this), but was intentionally delaying and keeping the call on hold, saying that since the connecting flight was Jetblue he needs time. I was there standing in the que with my daughter and my mother (immobile due to knee problem) _with my husband, facing extreme physical and mental fatigue. We kept on requesting the person to do it fast since the chekin end time was nearing, but he intentionally delayed and at the last moment he got his supervisor (an Indian lady) who very rudely told us they cannot put the full name of my daughter and husband after talking to them for 1 hour in phone! Then when we asked for refund, they told that they cannot refund us, but the Jet Blue authority was ready to refund their part! Since the Etihad authority was not changing the name intial to full name (it's easy from their system with a good intention) the Jet Blue authority with a good jesture and helping hand couldn't refund their amount. In addition, there was a return ticket also, we were forced to lose that return ticket part also, without any cooperation from Etihad authorities. We were forced to miss the flight and lose a lot of money which could have been fixed with generous and helping hands of the Etihad customer care. This is a tremendous example of customer nonfriendly and unprofessional attitude and seemed that Etihad authority doesn't care about their customers. We were forced to book a flight next day 16th September with Qatar Airways (Thanks to the cooperating Qatar airways customer care who helped us to book in the last moment with patience and care).

We want a soultion in this case, it has been more than a year and the customer care is not helping at all, I have contacted them several times with the hope of getting a positive reply but all they have to say is that they cannot find out the phone calls! Attached is a screeshot of how many times I tried to contact them starting from day 1 of boarding. Outgoing calls on the flight day (Sep 15) are important for consideration. We would to any extent to get this matter resolved and get back the money lost.

@etihad @EtihadHelp @antonoaldo @FalcioniMassimo @etihad_bureau @EtihadPremium

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