My heart is broken for the family that lost their dog because of @united.
You’ve apologized but now is the time to act. Pioneer more humane ways to transport animals on board, stop allowing animals in cargo, and hire employees with basic common sense.
@united motto: “We Fly Right” by violating your dignity and killing your animals. At which point will you end your culture of incompetence that fails to prevent this moral ineptitude & complete lack of judgement?
Hire better people. Fix your company.