Duff Anderson

Co-founder @iperceptions and leading expert on how organizations can improve #CustExp and become more customer-centric. #CX #VOC #CEM #BigData #Digital #AI

[Duff Anderson @duff_anderson]

New RCM, SIOR Report: U.S. #industrial investment strong. Investors shifting strategies, focusing on land constrained market, core markets and #ecommerce activity to offset headwinds. #SIORFWC19 https://t.co/NlHh9B3t34

[Tony Bodoh @TonyBodoh]

Companies that focus on their fear of negative customer reviews or feedback will be unable to risk the innovations required to disrupt their market.
https://t.co/F3flAAVjBF #marketing #sales

[Reg Saddler @zaibatsu]

Amazing @Google #AI Speaks Another Language In Your Voice https://t.co/hg28gjh63F #Translation

[Tony Bodoh @TonyBodoh]

Empathy is not to be left on the front lines. It must permeate every department in the company because every employee needs to understand how the customer feels.
https://t.co/F3flAAVjBF #marketing #sales

[Gary Hyman @GaryHyman]

Hot off the Press! https://t.co/zHVgtOOfEI Ignite Your Biz Online #GHContent #socialmedia

[LightBox @LightBoxRE]

iBuyers are predicted to account for 60% of home sales by 2025. Learn why data quality is crucial to successful iBuyers: https://t.co/mXw11sCMqb

[Michael Dell 🇺🇸 @MichaelDell]

We have the ability to integrate and innovate our solutions together – that’s a real advantage for you, our customers in meeting your multi-cloud demands.
https://t.co/DXEE3rG4ja

[MuleSoft @MuleSoft]

[Whitepaper] The API economy is creating massive new revenue streams and transforming business models. Read how. https://t.co/u7UuGSigsU

[Stephanie Thum, PhD, CCXP @stephaniethum]

Tomorrow (Friday) at 11 a.m. Eastern, check out the #CXTweetchat from @SAP_CX.

We'll be talking about the intersection of data security, customer feedback, and customer experience.

Follow the #CXTweetchat hashtag and join the conversation. #CX #FedRAMP #CustServ

[Omer Minkara @omerminkara]

Integration with enterprise systems is vital to help #IVAs use the right data to seamlessly manage context across all customer journeys #InteractionsAnalystSummit #cx #custserv #customerjourney

[Duff Anderson @duff_anderson]

https://t.co/dRh7CTIigY

[Garde Lecumberri @jose_garde]

MIT CSAIL’s machine learning algorithm helps predict patterns in large data streams https://t.co/GDsaE5N2fr #MachineLearning #BigData #DataScience #DeepLearning #Statistics #AI #ArtificialIngelligence #FinTech #IoT #BigDataAnalytics #Analytics

[Gary Hyman @GaryHyman]

Hot off the Press! https://t.co/zHVgtOOfEI Ignite Your Biz Online #GHContent #write #brand

[Nielsen @nielsen]

What does the future hold for TV station viewership measurement? Our own Catherine Herkovic, SVP and leader of Nielsen's Local Transformation, speaks to @UBCSimonTWBT about viewer info, #data gathering, Nano meters and more on #MediaVillage.
https://t.co/yF2Quh3B6X

[Duff Anderson @duff_anderson]

There’s a Bot in the Future of CxM by @twieberneit https://t.co/Kxtle9hBeY via @CustomerThink

[Duff Anderson @duff_anderson]

Google reveals AI tricks behind new augmented reality animations https://t.co/uhAu1raMpf via @VentureBeat

[Tiffani Bova @Tiffani_Bova]

Enjoy the latest "What's Next!" Roundup! Covering #CX #Sales #Innovation #CustomerExperience
https://t.co/JDxm2sYDYR

[Duff Anderson @duff_anderson]

@Tiffani_Bova @cmswire thanks for the tweet

[Tiffani Bova @Tiffani_Bova]

Executing a customer experience (CX) program has to start at the top. The company at the executive level has to make CX a part of the company’s DNA. #GrowthIQ #CX
https://t.co/JPz6cAyHw6 via @duff_anderson @cmswire

[CX Update @CXupdate]

Best Practices for Managing Your Customer Service Team by @PlayVoxCX https://t.co/hbFiDsfYxs